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IT Operations Analyst : 362899
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Job Description
JobsRUs.com. is seeking hire a WSH - IT Operations Analyst for our client in North Charleston, SC!
Benefits Available!
Weekly Pay!
$28.96/Hour
DESCRIPTION:
Candidate will need to travel with own personal vehicle to locations across 11 counties and be unassisted at customer locations
Will be reimbursed for mileage (standard IRS mileage reimbursement)
Mileage is paid from the main office location (IROB) to the various sites, not from home to those sites
IT Field Service Analyst role has nothing to do with installation or support for Desktop PCs, laptops, printers, scanners, routers or switches.
We support power equipment (UPS , PDUs, ATS , MBP s and are responsible for security, cooling, space allocation, capacity planning and occasionally fire suppression for the IT Closets.
The skillsets we re looking for are an understanding of electrical principles, an understanding of mechanical principles related to HVAC systems, and/or someone with a data center facilities background. We re also looking for someone who has Microsoft Visio experience, especially in the area of space design.
Looking for 5-7 yrs experience IT Facilities supports data and technology centers and over 500 IT equipment rooms throughout the organization
May enter areas where Covid patients are being cared for.
Nonclinical Checklist
Do not submit local candidates to these travel positions. Contact the PMO team for the local rate first. If candidate accepts the lower local rate, submit the profile which clearly notates candidate is local and aware local rates are lower.
As of 1/5/2022 all travelers must be fully vaccinated for COVID-19.
Any traveler declining the COVID-19 vaccine, must be approved for a medical/religious exemption by their agency
General Summary:
Under the general supervision of the Supervisor-IT Operations, operates and maintains a large array of systems at multiple data centers in accordance with established procedures. Interfaces with data center computers by using system commands and messages to maintain a set processing schedule. Monitors, reports, logs, investigates and resolves processing problems within the system to ensure high quality and reliability, principally focused on patient care. Supports downtime and monthly maintenance activity. Verifies that the infrastructure and security monitoring systems at multiple data centers are functioning properly. Assists other IS personnel with Data Center needs.
Duties and Responsibilities:
The following are essential job accountabilities:
Uses a core set of technical skills to sustain the daily operations of the multiple data centers which support the System and its partners.
Interfaces with all systems by using system keyboards, commands, utilities, messages and technical manuals to ensure accuracy and efficiency, principally focused on patient care.
Operates all peripheral equipment (e.g., tape drives, tape libraries, UPS, CRAC equipment, etc.) and auxiliary equipment. Maintains input/output devices such as tape drives.
Performs a set daily data processing schedule.
Monitors scheduled jobs for various departments. Reviews logs for errors and determines both corrective action and recovery.
Responds to alerts received for various environmental conditions (i.e. fridge and freezer temperatures out of range, air pressure, door status) and escalates to the appropriate response personnel within specific time frames specified by the customer.
Performs network closet inspections to ensure environments are compliant with regulatory and WellSpan requirements; escalates issues as needed.
Verifies that the infrastructure and security monitoring systems at multiple data centers are functioning properly.
Analyzes and/or resolves processing problems related to hardware and software. Uses available resources such as technical manuals, knowledge of system commands, and trouble shooting skills. Notifies supervisor or lead of unusual situations or problems. Makes decisions to escalate critical issues to technology teams or vendors as needed.
Assists other System employees and customers. Responds to and diagnoses problems by problem recognition, research, isolation, resolution steps, and follow up. Provides appropriate documentation for report tracking.
Moves tapes to and from on-site and off-site storage areas. Prepares tapes for input and output. Archives tapes as requested.
Provides first level of electronic and physical security to WellSpan systems and information by controlling access to data center systems by internal IS staff and outside vendors
Responds to Information Security alerts and contains devices that indicate security risks to the organization.
Facilitates Immediate Response Team activities, coordinating major incident response including issue troubleshooting and recovery. Serves as a liaison between technology teams customers utilizing available tools to keep customers up to date on issue recovery steps.
Provides customer communication for enterprise-wide issues using available technologies. Serves as liaison between customers and technology teams providing up to date information on issue work arounds and resolutions.
Responds to IT events received by various monitoring systems, investigates the incidents and resolves or escalates per documented procedures.
Conducts system reboots of production systems in conjunction with other teams. Verifies that systems are working properly following reboot.
The following are common expectations:
Prepares and maintains written documentation as required by the profession and the department.
Communicates information between individuals involved in downtime activity.
Maintains established policies and procedures, objectives, quality assessment and safety standards.
Enhances professional growth and development through participation in educational programs, current literature, in service meetings, and workshops.
Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
The following are nonessential job accountabilities for ADA purposes:
Attends meetings as required.
Performs other related duties as identified.
Qualifications:
Note:Other combinations of formal education, training and experience may be considered.
Minimum Education 3 to 6 months Post High School Technical Training
Minimum Experience 3 6 months
Min Field Of Expertise Computer operations
Physical Demands Mostly sedentary work
Occasional prolonged standing/walking
Pushes/pulls or moves/lifts heavy equipment/supplies
Occasional physical effort (lift/carry up to 50 lbs)
Working Conditions Subject to many interruptions
Occasionally subjected to irregular hours
Occasional pressure due to multiple calls and inquiries
Occasional pressure due to deadlines for work completion
Skills: Other Technical aptitude and problem-solving abilities; customer service skills
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
General Comments
Nicotine-free facility ALL FORMS OF NICOTINE ASSIGNMENT WILL BE CANCELED & NOT ELIGIBLE FOR REHIRE FOR 12 MONTHS IF THERE IS A POSITIVE RESULT FOR ANY REASON*
WELLSPAN WILL NOT CONSIDER CANDIDATES THAT HAVE HAD LICENSE SUSPENDED ANYTIME IN THE PAST - DO NOT SUBMIT THESE PROFILES*
All time off and/or scheduling requests must be included in the submission
Candidates cannot be considered if they have been employed as a perm hire at any WellSpan site within the year.
WellSpan requires the flu vaccine from September 7 - April 30. Please ensure your traveler is willing to obtain prior to submitting #ZR
Benefits Available!
Weekly Pay!
$28.96/Hour
DESCRIPTION:
Candidate will need to travel with own personal vehicle to locations across 11 counties and be unassisted at customer locations
Will be reimbursed for mileage (standard IRS mileage reimbursement)
Mileage is paid from the main office location (IROB) to the various sites, not from home to those sites
IT Field Service Analyst role has nothing to do with installation or support for Desktop PCs, laptops, printers, scanners, routers or switches.
We support power equipment (UPS , PDUs, ATS , MBP s and are responsible for security, cooling, space allocation, capacity planning and occasionally fire suppression for the IT Closets.
The skillsets we re looking for are an understanding of electrical principles, an understanding of mechanical principles related to HVAC systems, and/or someone with a data center facilities background. We re also looking for someone who has Microsoft Visio experience, especially in the area of space design.
Looking for 5-7 yrs experience IT Facilities supports data and technology centers and over 500 IT equipment rooms throughout the organization
May enter areas where Covid patients are being cared for.
Nonclinical Checklist
Do not submit local candidates to these travel positions. Contact the PMO team for the local rate first. If candidate accepts the lower local rate, submit the profile which clearly notates candidate is local and aware local rates are lower.
As of 1/5/2022 all travelers must be fully vaccinated for COVID-19.
Any traveler declining the COVID-19 vaccine, must be approved for a medical/religious exemption by their agency
General Summary:
Under the general supervision of the Supervisor-IT Operations, operates and maintains a large array of systems at multiple data centers in accordance with established procedures. Interfaces with data center computers by using system commands and messages to maintain a set processing schedule. Monitors, reports, logs, investigates and resolves processing problems within the system to ensure high quality and reliability, principally focused on patient care. Supports downtime and monthly maintenance activity. Verifies that the infrastructure and security monitoring systems at multiple data centers are functioning properly. Assists other IS personnel with Data Center needs.
Duties and Responsibilities:
The following are essential job accountabilities:
Uses a core set of technical skills to sustain the daily operations of the multiple data centers which support the System and its partners.
Interfaces with all systems by using system keyboards, commands, utilities, messages and technical manuals to ensure accuracy and efficiency, principally focused on patient care.
Operates all peripheral equipment (e.g., tape drives, tape libraries, UPS, CRAC equipment, etc.) and auxiliary equipment. Maintains input/output devices such as tape drives.
Performs a set daily data processing schedule.
Monitors scheduled jobs for various departments. Reviews logs for errors and determines both corrective action and recovery.
Responds to alerts received for various environmental conditions (i.e. fridge and freezer temperatures out of range, air pressure, door status) and escalates to the appropriate response personnel within specific time frames specified by the customer.
Performs network closet inspections to ensure environments are compliant with regulatory and WellSpan requirements; escalates issues as needed.
Verifies that the infrastructure and security monitoring systems at multiple data centers are functioning properly.
Analyzes and/or resolves processing problems related to hardware and software. Uses available resources such as technical manuals, knowledge of system commands, and trouble shooting skills. Notifies supervisor or lead of unusual situations or problems. Makes decisions to escalate critical issues to technology teams or vendors as needed.
Assists other System employees and customers. Responds to and diagnoses problems by problem recognition, research, isolation, resolution steps, and follow up. Provides appropriate documentation for report tracking.
Moves tapes to and from on-site and off-site storage areas. Prepares tapes for input and output. Archives tapes as requested.
Provides first level of electronic and physical security to WellSpan systems and information by controlling access to data center systems by internal IS staff and outside vendors
Responds to Information Security alerts and contains devices that indicate security risks to the organization.
Facilitates Immediate Response Team activities, coordinating major incident response including issue troubleshooting and recovery. Serves as a liaison between technology teams customers utilizing available tools to keep customers up to date on issue recovery steps.
Provides customer communication for enterprise-wide issues using available technologies. Serves as liaison between customers and technology teams providing up to date information on issue work arounds and resolutions.
Responds to IT events received by various monitoring systems, investigates the incidents and resolves or escalates per documented procedures.
Conducts system reboots of production systems in conjunction with other teams. Verifies that systems are working properly following reboot.
The following are common expectations:
Prepares and maintains written documentation as required by the profession and the department.
Communicates information between individuals involved in downtime activity.
Maintains established policies and procedures, objectives, quality assessment and safety standards.
Enhances professional growth and development through participation in educational programs, current literature, in service meetings, and workshops.
Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
The following are nonessential job accountabilities for ADA purposes:
Attends meetings as required.
Performs other related duties as identified.
Qualifications:
Note:Other combinations of formal education, training and experience may be considered.
Minimum Education 3 to 6 months Post High School Technical Training
Minimum Experience 3 6 months
Min Field Of Expertise Computer operations
Physical Demands Mostly sedentary work
Occasional prolonged standing/walking
Pushes/pulls or moves/lifts heavy equipment/supplies
Occasional physical effort (lift/carry up to 50 lbs)
Working Conditions Subject to many interruptions
Occasionally subjected to irregular hours
Occasional pressure due to multiple calls and inquiries
Occasional pressure due to deadlines for work completion
Skills: Other Technical aptitude and problem-solving abilities; customer service skills
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
General Comments
Nicotine-free facility ALL FORMS OF NICOTINE ASSIGNMENT WILL BE CANCELED & NOT ELIGIBLE FOR REHIRE FOR 12 MONTHS IF THERE IS A POSITIVE RESULT FOR ANY REASON*
WELLSPAN WILL NOT CONSIDER CANDIDATES THAT HAVE HAD LICENSE SUSPENDED ANYTIME IN THE PAST - DO NOT SUBMIT THESE PROFILES*
All time off and/or scheduling requests must be included in the submission
Candidates cannot be considered if they have been employed as a perm hire at any WellSpan site within the year.
WellSpan requires the flu vaccine from September 7 - April 30. Please ensure your traveler is willing to obtain prior to submitting #ZR
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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