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Senior Manager - Business Intelligence
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Job Description
Job Description
We re Excited If This Is You
Experience and Qualifications of the Role
Education
Certificates, Licenses, Registrations
Who we Are
Oncourse Home Solutions (OHS) is a people-centric, $400M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.6+ million customers across the U.S. Our mission is to help homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to all by becoming the most forward-thinking and community-driven home solutions organization of the 21st century. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.
As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home, we safeguard essential systems like plumbing, heating and cooling, appliances, power surge protection, hot water heaters, and interior electrical components. Outside the home, we ensure the protection of vital lines, including water, gas, wells, sewers, electric, and septic systems. We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an Oncourse SUPER Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers don t have to. We view every day as an opportunity to step up, step out, and remind others that we are in this together, to stay on course.
We are a proud equal opportunity employer, and our employment decisions are based on business needs, job requirements and individual qualifications without regard to of race, sex, gender identity, sexual orientation, color, pregnancy status, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting talented applicants and retaining top talent while providing an employment experience that is free from discrimination, retaliation, and/or harassment.
Position Summary
We re seeking a Senior Manager, Business Intelligence to lead our strategic initiatives through insightful data analysis. Reporting to the Senior Director of Business Intelligence & Analytics, you ll play a crucial role in executing our BI strategy, ensuring data-driven insights guide critical decisions across the organization. This position involves managing BI tools, conducting in-depth analyses, and collaborating cross-functionally to optimize operations and elevate the customer experience.
As Senior Manager of Business Intelligence, you ll prioritize and oversee the workload of our BI team, ensuring alignment with business objectives. You ll take a hands-on approach to comprehensive data management, including building Looker models, defining metrics, dimensions, and measures. Your responsibilities will span leading BI projects, mentoring junior analysts, and monitoring KPIs to foster continuous improvement. You ll conduct thorough analyses of key business areas, present actionable insights to stakeholders, and contribute to BI roadmaps. This role also entails developing analytical models to tackle business challenges and drive strategic initiatives.
Located at our office in Naperville, our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (generally T-TH in office and M & F remote) is required.
Oncourse Home Solutions (OHS) is a people-centric, $400M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.6+ million customers across the U.S. Our mission is to help homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to all by becoming the most forward-thinking and community-driven home solutions organization of the 21st century. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.
As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home, we safeguard essential systems like plumbing, heating and cooling, appliances, power surge protection, hot water heaters, and interior electrical components. Outside the home, we ensure the protection of vital lines, including water, gas, wells, sewers, electric, and septic systems. We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an Oncourse SUPER Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers don t have to. We view every day as an opportunity to step up, step out, and remind others that we are in this together, to stay on course.
We are a proud equal opportunity employer, and our employment decisions are based on business needs, job requirements and individual qualifications without regard to of race, sex, gender identity, sexual orientation, color, pregnancy status, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting talented applicants and retaining top talent while providing an employment experience that is free from discrimination, retaliation, and/or harassment.
Position Summary
We re seeking a Senior Manager, Business Intelligence to lead our strategic initiatives through insightful data analysis. Reporting to the Senior Director of Business Intelligence & Analytics, you ll play a crucial role in executing our BI strategy, ensuring data-driven insights guide critical decisions across the organization. This position involves managing BI tools, conducting in-depth analyses, and collaborating cross-functionally to optimize operations and elevate the customer experience.
As Senior Manager of Business Intelligence, you ll prioritize and oversee the workload of our BI team, ensuring alignment with business objectives. You ll take a hands-on approach to comprehensive data management, including building Looker models, defining metrics, dimensions, and measures. Your responsibilities will span leading BI projects, mentoring junior analysts, and monitoring KPIs to foster continuous improvement. You ll conduct thorough analyses of key business areas, present actionable insights to stakeholders, and contribute to BI roadmaps. This role also entails developing analytical models to tackle business challenges and drive strategic initiatives.
Located at our office in Naperville, our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (generally T-TH in office and M & F remote) is required.
Responsibilities include but are not limited to:
- Develop and execute the business intelligence strategy to support data-driven decision-making across claims, retention, marketing, digital initiatives, contact center operations, and direct mail campaigns.
- Lead initiatives to enhance analytics capabilities across various channels, ensuring insights are leveraged effectively.
- Supervise and mentor a team of BI analysts, providing guidance and support to ensure insightful analysis and reporting.
- Align BI efforts with cross-functional teams to meet organizational objectives and business needs.
- Champion and facilitate data-driven decision-making across departments and initiatives, promoting a culture of analytics.
- Oversee the analytics team's efforts in delivering timely and actionable insights to stakeholders.
- Conduct in-depth analysis and reporting on key business metrics, trends, and opportunities.
- Develop and maintain dashboards and reports to communicate insights effectively to stakeholders.
- Identify opportunities for optimization and improvement through data analysis and present findings.
We re Excited If This Is You
Experience and Qualifications of the Role
- Minimum of 5 years of progressive experience in analytics, including hands-on experience with data analysis, modeling, and interpretation.
- Proven leadership and team management experience, with at least 2 years in a managerial or leadership role overseeing analysts.
- Skills and technical ability to build new data models/data sets as a self-starter, toggling between mentorship and individual contribution.
- Experience in implementing analytics strategies to drive business growth and improve operational efficiency.
- Strong background in statistical analysis and analytics methods to derive insights.
- Experience in leveraging data visualization tools to communicate findings and insights to diverse stakeholders.
- Experience working with cross-functional teams to integrate analytics into decision-making processes and drive change.
- Experience building and managing data models across multiple source systems.
- Experience with subscription businesses and contact center data and metrics is highly desirable.
Computer Skills Needed to Perform this Job
- Deep familiarity with business intelligence tools, preferably Looker, for data analysis.
- Proficiency in SQL for data querying, manipulation, and analysis.
- Experience working with data warehouse technologies, preferably Snowflake.
- Exposure to data transformation tools (DBT is preferred).
Education
- Bachelor's degree in Mathematics, Statistics, Computer Science, Business Analytics, or a related field is required.
- Master's degree preferred.
Certificates, Licenses, Registrations
NA
Join our SUPER Team and Enjoy Amazing Benefits!
Join our SUPER Team and Enjoy Amazing Benefits!
- Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy.
- Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage.
- 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan.
- Defined Contribution Arrangement: 5.25% of employee annual income contributed to your retirement plan, yearly up to 7,875 dollars.
- Generous Paid Time Off: Take the time you need to recharge and relax.
- Education Assistance Program: Invest in your growth and development with our support.
- FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses.
- Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being.
- Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.
Competencies
Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Technical Learning: Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge; does well in technical courses and seminars.
Process Management: Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient workflow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources.
Presentation Skills: Is effective in a variety of formal presentation settings: one-on-one, small and large groups, with peers, direct reports, and bosses; is effective both inside and outside the organization, on both cool data and controversial topics; commands attention and can manage group process during the presentation; can change tactics midstream when something isn't working.
Planning: Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Technical Learning: Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge; does well in technical courses and seminars.
Process Management: Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient workflow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources.
Presentation Skills: Is effective in a variety of formal presentation settings: one-on-one, small and large groups, with peers, direct reports, and bosses; is effective both inside and outside the organization, on both cool data and controversial topics; commands attention and can manage group process during the presentation; can change tactics midstream when something isn't working.
Planning: Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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