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IT Support Technician

Salary undisclosed

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Job Description

Job Description

At 2020 Exhibits, we create custom made exhibits and booth rentals for trade shows and events. We specialize in designing, fabricating, installing and dismantling large- scale custom and rental exhibits, branded corporate interiors, and engaging environments worldwide. We have been in business nationwide for over 35 years!

We are currently looking for an IT Support Technician to join our team!

Monday-Friday 8-5

Duties and responsibilities:

  • Serving as the initial point of contact for IT support within the organization.
  • Installing, configuring and maintaining software and hardware components of computer and network systems through repair or replacement.
  • Diagnosing and troubleshooting software and hardware issues.
  • Supporting people whenever they encounter challenges with computers and network devices.
  • Maintaining and updating technical documentation regularly.
  • Testing new hardware and software before full-scale installation.
  • Assisting call-ins or live chat with technical difficulties.
  • Assisting staff with hardware and software challenges.
  • Maintaining computer systems and other technologies in a business setting.
  • Perform tests on new hardware and software.
  • Oversee security and privacy of computer systems.
  • Keep records and logs of repairs and fixes and maintenance schedule.
  • Detect computer shortages and submit for approval.
  • Work and collaborate with other IT Technicians to install hardware and troubleshoot computer issues.
  • Respond to IT questions from company employees and updating malware protection devices to prevent viruses or computer hacking.
  • Detect? diagnose and troubleshoot to problems? related to hardware? software or organizational activities.
  • Must be able to work independently and in a team environment.

Qualifications:

  • Bachelor's degree in computer science or engineering or related field, preferred.
  • 2-5 years IT experience or a similar role.
  • Experience troubleshooting systems.
  • Skilled in database programming and software installation.
  • Proficient in MS Windows, Word, Excel, and Power Point.
  • Excellent written and oral communication skills.
  • Familiar with a range of software and hardware.
  • Willing to travel to other locations.
  • Strong oral and written communication skills.

Physical Demands:

  • Bending, lifting up to 15 lbs, twisting, reaching, stretching, pushing, and pulling for up to 15%.
  • Frequent standing, walking and climbing.
  • Move, transport, position, install and or remove equipment of at least 50 lbs.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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