Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Senior Customer Success Manager, Service

Salary undisclosed

Apply on

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Job Description

Job Description
Are you ready to transform client relationships into strategic partnerships?

As a Senior Customer Success Manager, you'll play a key role in aligning our solutions with the strategic goals of our clients. Your mission will be to enhance client engagement, increase product adoption, and improve satisfaction, all while building long-lasting, productive relationships.

With a consultative approach, you'll guide clients in making the most of our products by addressing skill gaps and sharing best practices. You'll be a trusted partner, ready to provide tailored solutions, whether they leverage existing capabilities or new features.

There won't be any typical day in this position, but some priorities to focus on:
  • Deliver an exceptional experience to Coveo's clients during their post-sale transition and throughout their journey with the Customer Success team.
  • Help clients understand our features and capabilities by translating complex technical concepts into simple, accessible solutions.
  • Act as a domain expert (services, support, AI) and superuser of our products, while guiding clients toward achieving their goals, taking their context and priorities into account.
  • Advocate for client needs across departments with clarity and conviction to ensure quality and expected outcomes.
Here's what makes you the ideal candidate for this role:
  • Excellent interpersonal, communication, and presentation skills, essential for building strong relationships with clients and teams.
  • Ability to collaborate across cross-functional teams and advocate for client needs with clarity and impact.
  • Strong analytical skills that allow you to turn complex data into compelling, understandable stories.
  • Proven consultative approach to customer management, focused on creating value.
  • Solid technological expertise and experience with enterprise software, especially in a SaaS environment.
  • Ability to simplify technical concepts for senior executives.
What truly makes your profile stand out:
  • 5+ years of experience in a similar customer success or solutions consulting role.
  • 3+ years of experience with CRM tools (preferably Salesforce), as well as self-service solutions and support centers.
  • Leadership experience in contact centers, technical support, knowledge management, or business operations will set you apart.
  • Expertise in deploying SaaS solutions is a strong differentiator.
  • Proficiency in business intelligence (BI) tools is a major asset.
  • Hands-on experience with Salesforce, ServiceNow, Zendesk, or similar CRM software is a huge plus!

We have a fit? Send us your resume and convince us that you are a must-have rather than a nice-to-have. Join the Coveolife!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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