IT Network Technician

CSI is looking for an experienced IT Network Technician, experienced in a large variety of services and systems. This position allows you to perform diverse activities within the IT team responsible for CSI s technology services, support and IT infrastructure.

This is an on-site position and requires excellent written and verbal communication skills with the ability to interact with all levels within the organization.

Duties will include:

• Assist in integration of CSI systems, network, security and applications providing end user support and working with vendors.
• Assist team in monitoring and maintaining physical and virtual servers
• Monitor Helpdesk tickets through ConnectWise Manage and assist users to solve technical issues - daily
• Support off-site users with VPN connection and access as needed.
• Assist team in monitoring backups and replication software and equipment
• Establish strong working relationships with technology team members - daily
• Assist team in monitoring and maintaining CSI network infrastructure.
• Provide support for the ongoing IT projects related to maintaining a strong, secure IT infrastructure.
• Assist in monitoring Phish portal and education.

Technical Acumen

• Build and maintain a solid understanding of current industry trends in technology and Cyber Security.

About our Company
CSI offers 40 years of experience providing state-of-the-art stainless steel process equipment and service for the food, dairy, beverage, pharmaceutical, and personal care industries. Our desire is, and always has been, to create an environment where employees feel valued and choose to make life-long careers.

We believe our employees are our greatest resource which is why we are committed to investing in our team. We offer a wide range of benefits including health and wellness, paid time off, retirement planning and continuing education support. We also enjoy hosting company luncheons, casual Fridays, a wellness program and providing opportunities for volunteering in local community charitable events!

Salary: $50,000 - $60,000 Annually

Education/Training

• Bachelor's Degree in Computer related field
• Technical Certifications
  • Network+ and A+ or higher, desired
  • At least one additional network/PC industry certificate preferred (Cisco, Microsoft VMware)

Experience

• 2 years of experience in IT support role, required; 5 years, preferred
• Knowledge of network architecture, interrelationships between systems, operating modes configuration, topology, and protocols
• Ability to gather facts and use effective analytical and evaluative methods to assess information, plan the sequence of actions necessary, make sound decisions, and solve a variety of network problems
• Ability to maintain an up-to-date awareness of technological advances and Cyber Security
• Knowledge of IT technical standards and system design approaches and knowledge of the subject matter work processes and terminology in the assigned area
• Knowledge of version and revision control practices and procedures among hardware and software vendors

Standard work week will be Monday - Friday with occasional weekend work.

This position requires the ability to interact with employees verbally and in writing, remain in a stationary position for 80% of the workday, have close visual acuity, and constantly operate a computer and other office productivity equipment, such as a phone, copy/fax/scan machine, computer keyboard and mouse with or without reasonable accommodation. This position also requires the ability to occasionally lift, stoop, bend, and lift office products and supplies, up to 50 pounds.

CSI has a long standing policy of Equal Opportunity in employment. Our practice is to fill positions by selecting applicants who can perform the work in a competent and professional manner. We do not discriminate on the basis of age, sex, race, color, religion, national origin, sexual orientation, gender identity, protected veteran status, or individuals with disability. U.S. federal law requires completion of employment eligibility verification upon hire. CSI participates in E-Verify. Must have the right to work in the United States.