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Application Customer Support
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Your Title: Customer Application Support
Job Location: US - Lake Oswego, Oregon - hybrid (Portland area)
Our Department: Viewpoint
Do you love software and enjoy helping others?
Do you like proactively solving problems and analyzing a situation to find its resolution?
Do you want to work in a diverse team who values collaboration and an award-winning company with career development opportunities?
What You Will Do
The Application Support Specialist serves as an important primary support liaison between the company and the customer and is responsible for resolving complex customer-related software issues associated with the use of Trimble Construction's accounting, payroll, and project management software.
This position focuses on our Vista product. You will:
Under a flexible work arrangement (hybrid), this resource primarily supports the Construction Sector and works collaboratively across the Support, Development, and Product teams. In a hybrid role, you will work with your manager to establish a mutually agreeable schedule for your time working in the office based on the position and the business need. Typically hybrid positions are 1-3 days per week, or 20%-60% of the month in the office.
About Our Viewpoint Division
More than 8,000 clients across the globe rely on Trimble's Viewpoint solutions to manage their construction operations, half of whom have grown with us for a decade or longer.
Vista provides timely reporting of critical financial data with unrivaled visibility and control.
We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.
We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.
Trimble's Privacy Policy
-
Pay Equity
-
Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.
-
Hiring Range:
19.42
-
24.26
-
Bonus Eligible?
No
-
Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.
-
Trimble is proud to be an equal opportunity employer. We welcome and embrace our
candidates' diversity and take affirmative action to employ and advance individuals
without regard to race, color, sex, gender identity or expression, sexual orientation,
religion, age, physical or mental disability, veteran status, pregnancy (including
childbirth or related medical conditions), national origin, marital status, genetic
information, and all other legally protected characteristics. We forbid discrimination and
harassment in the workplace based on any protected status or characteristic. A criminal
history is not an automatic bar to employment with the Company, and we consider
qualified applicants consistent with applicable federal, state, and local law.
The Company is also committed to providing reasonable accommodations for
individuals with disabilities, and individuals with sincerely held religious beliefs in our job
application procedures. If you need assistance or an accommodation for your job, contact
Job Location: US - Lake Oswego, Oregon - hybrid (Portland area)
Our Department: Viewpoint
Do you love software and enjoy helping others?
Do you like proactively solving problems and analyzing a situation to find its resolution?
Do you want to work in a diverse team who values collaboration and an award-winning company with career development opportunities?
What You Will Do
The Application Support Specialist serves as an important primary support liaison between the company and the customer and is responsible for resolving complex customer-related software issues associated with the use of Trimble Construction's accounting, payroll, and project management software.
This position focuses on our Vista product. You will:
- Assist customers with software systems, including troubleshooting, explaining technical language, and investigating to understand customer issues.
- Develop solution guides to explain troubleshooting steps and common solutions for colleagues and customers to use.
- Understand technical concepts and communicate them clearly to individuals with varied backgrounds and skill levels.
- Bachelor's or Associate degree in business, accounting or other relevant discipline, or equivalent customer support experience
- Understanding of general ledger, Debits and Credits, and accounts receivable
- Demonstrated customer service and problem-solving skills
- Excellent written and verbal communication skills
- Basic SQL
- Familiarity with Salesforce and Google Suite
Under a flexible work arrangement (hybrid), this resource primarily supports the Construction Sector and works collaboratively across the Support, Development, and Product teams. In a hybrid role, you will work with your manager to establish a mutually agreeable schedule for your time working in the office based on the position and the business need. Typically hybrid positions are 1-3 days per week, or 20%-60% of the month in the office.
About Our Viewpoint Division
More than 8,000 clients across the globe rely on Trimble's Viewpoint solutions to manage their construction operations, half of whom have grown with us for a decade or longer.
Vista provides timely reporting of critical financial data with unrivaled visibility and control.
- Viewpoint
- Trimble: Innovation at its best
- Trimble: A History of Outstanding Innovations
We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.
We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.
Trimble's Privacy Policy
-
Pay Equity
-
Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.
-
Hiring Range:
19.42
-
24.26
-
Bonus Eligible?
No
-
Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.
-
Trimble is proud to be an equal opportunity employer. We welcome and embrace our
candidates' diversity and take affirmative action to employ and advance individuals
without regard to race, color, sex, gender identity or expression, sexual orientation,
religion, age, physical or mental disability, veteran status, pregnancy (including
childbirth or related medical conditions), national origin, marital status, genetic
information, and all other legally protected characteristics. We forbid discrimination and
harassment in the workplace based on any protected status or characteristic. A criminal
history is not an automatic bar to employment with the Company, and we consider
qualified applicants consistent with applicable federal, state, and local law.
The Company is also committed to providing reasonable accommodations for
individuals with disabilities, and individuals with sincerely held religious beliefs in our job
application procedures. If you need assistance or an accommodation for your job, contact
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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