Sr. ServiceNow ITOM / Discovery Specialist
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We are looking for a Sr. ServiceNow ITOM/Discovery Specialist with extensive experience in implementing ServiceNow Native Discovery and AWS Cloud Discovery. The ideal candidate will be certified in ServiceNow Discovery and possess a strong background in IT Operations Management (ITOM).
Key Responsibilities:
Implementation and Configuration:
Lead the implementation of ServiceNow Native Discovery and AWS Cloud Discovery.
Configure and customize discovery solutions to meet organizational needs.
Technical Expertise:
Develop and maintain technical documentation for discovery processes.
Troubleshoot and resolve issues related to ServiceNow Discovery.
Collaboration:
Work closely with IT teams to ensure accurate asset and configuration data.
Provide training and support to team members on discovery tools and processes.
Continuous Improvement:
Stay updated with the latest ServiceNow ITOM features and best practices.
Propose enhancements to improve discovery accuracy and efficiency.
Qualifications:
Experience:
Proven experience in implementing ServiceNow Native Discovery.
Experience with ServiceNow AWS Cloud Discovery.
Certifications:
Certified in ServiceNow Discovery.