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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
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  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
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  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Production Support Engineer/Analyst

Salary undisclosed

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Dice
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Job Description

Job Description

Title: Product Support Analyst

Duration: 6-12 Months

Location: Salt Lake City, UT

Job Type: Onsite

Rate - $50/hr on W2

About Shift and Compensation

(The people joining the team will be working in shifts on rotation basis (8 AM - 5 PM, 10 Am - 7 PM) and will be on weekend call on rotation basis. Weekend on-call shifts will be 12 hrs. (8 AM - 8 PM MST) and will be compensated in case they work over 4 hours.)

Responsibilities:

  • A Production Support analyst will primarily be responsible for managing the technology stack to ensure we are providing the expected service to our clients through proactive system alerts, incident management, problem management and user escalations/tickets via ServiceNow.
  • You will troubleshoot issues across the entire stack: hardware, software, application, and network.
  • Manage Incident calls with IT partners, Infrastructure teams and other technology stakeholders.
  • Collaborate with development teams and users to resolve Support issues.
  • Identify areas for improvements including automation, toil reduction, resiliency and observability across the platform and help build up the knowledge and documentation for the team.
  • Operate on a follow-the-sun support model, with global production support coverage in Asia, EMEA and North America. You will participate in weekend and off hours on-call on rotational basis, and be a point of escalation during critical incidents.
  • Ensure that our global teams are working together and following consistent procedures and practices.

Skills Required:

  • 1 to 5 years' practical experience in Production support or similar role.
  • Working knowledge of UNIX/LINUX operating system, Any scripting language (E.g., Shell Scripting, Python, Perl, or JavaScript) and a Relational database (E.g., Sybase, DB2, SQL, Postgres and so on)
  • Experience in troubleshooting Application Issues and Managing Incidents.
  • Excellent and confident communicator to manage high-pressure environments.
  • Prior Financial Industry experience.
  • Familiarity with SRE principles and practices, such as service level indicators (SLIs), service level objectives (SLOs), error budgets, incident management, postmortems, and blameless culture.
  • Exposure to modern Observability Tooling such as Prometheus, Grafana, Kubernetes, Docker, Ansible etc.
  • Knowledge of ITIL Principles, SDLC, and Agile development is desired.
  • Experience in Cloud / Distributed computing technology or certification is a plus.

Education:

Bachelors' Degree in Computer Science, or an engineering field

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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