IT and Facilities Support Manager

LIFE AT PACIFIC LIFESTYLE HOMES

Experience the difference of being part of the Pacific Lifestyle Homes family. As a two-time recipient of the prestigious Building Industry Association "Builder of the Year" award and the esteemed National Housing Quality Gold Award, we are more than just a homebuilder we are dedicated to BUILDING BETTER LIVES! From our humble beginnings in 1996, we have grown to construct over 6,500 homes and 130 communities across SW Washington, the Portland Metro area, greater Puget Sound area, and the Boise Metro landscape. Join us and build your career with a company committed to excellence and community impact.

JOB MISSION

Pacific Lifestyle Homes is seeking a skilled IT and Facilities Support Manager to enhance our team by providing hands-on technical support, managing IT assets, and ensuring seamless technology operations across offices, job sites, and model homes. This full-time opportunity offers a chance to make a meaningful impact by empowering employees with the tools and technology they need to excel in their roles. The IT and Facilities Support Manager will play a crucial role in driving operational efficiency, supporting cloud and network infrastructure, and contributing to the company s continued success and commitment to "Building Better Lives."

WHY WORK HERE

BENEFITS

Company supported medical, dental and vision benefits for employees and families

Participation in our 401(k)-retirement savings plan with Company contributions

New home discount

120 hours of paid time off for the first year

Seven paid holidays

Paid volunteer hours

Employee Recognition Program

Employee Referral Bonus - Up to $1,000

Engaging company culture Including our annual Ferris Bueller s Day Off

And much more!

OUR CULTURE / VALUES

At Pacific Lifestyle Homes, our vibrant culture defines who we are. We believe in the power of open communication, where every voice is valued and heard. With a strong emphasis on personal growth, we offer one-on-one coaching, regular reviews, and prioritize internal promotion whenever feasible. Our actions are guided by our core values of respect, accountability, candor, humility, integrity, and teamwork, shaping every decision we make and every interaction we have.

Build your career at Pacific Lifestyle Homes, where we are committed to the idea that a skilled team can build homes and communities that withstand the test of time. Picture yourself driving by our neighborhoods a decade from now, brimming with pride knowing you played a vital role in their creation. Do not miss the opportunity to make a lasting impact with us!

For additional information about Pacific Lifestyle Home s Company Culture and how it can enrich your career, we invite you to view the video at the following link: https://youtu.be/Hud-5EsJ2fw

WORK ENVIRONMENT

We are an in-office culture with a general work schedule of 8:00am 5:00pm.

Our dress code and appearance policy reflect our commitment to professionalism and our dedication to maintaining a premier standard as a homebuilder.

Prior managerial reference checks, background check and a pre-employment drug screen are required steps in our hiring process.

We are proud to be an Equal Opportunity Employer.

• Technical Support: Provide hands-on support for technical issues related to desktops, laptops, printers, phones, mobile devices, and network connectivity across offices, job sites, and model homes.
• Technology Optimization: Continuously evaluate, provide, and update the technology and tools employees need to excel in their roles, ensuring seamless operations and improved productivity.
• Setup and Troubleshooting: Set up, maintain, and troubleshoot technology, including smart devices, presentation tools, and Wi-Fi networks in model homes, construction sites, and offices.
• IT Asset Management: Conduct audits of IT assets to ensure proper tracking, usage, and availability, identifying areas for optimization and replacement as necessary.
• Vendor and MSP Coordination: Coordinate with external IT service providers (MSP) to escalate complex issues, monitor service tickets, and communicate resolutions with employees. Manage relationships with other external vendors for facilities maintenance.
• Network Infrastructure Management: Support and manage network infrastructure (LAN, WAN, Wi-Fi, and VPNs) to ensure secure, stable connectivity across all locations, collaborating with MSP for advanced issues.
• AI Tool Deployment and Support: Assist with the deployment and troubleshooting of AI tools to automate workflows and enhance operational efficiency across the company.
• Cloud Services and Transition Management: Manage and facilitate the transition to cloud services (e.g., Microsoft 365, Azure), ensuring smooth access, data management, and integration with existing systems.
• New Hire IT Onboarding: Collaborate with HR and the onboarding team to provide IT setup and smooth technology onboarding for new hires, including account creation and device setup.
• Employee Training and Support: Provide training on technology tools, devices, and self-service troubleshooting to improve employee efficiency and reduce downtime.
• Office and Facility Maintenance: Perform general office upkeep, including small repairs, hanging TVs, moving office furniture, and ensuring cleanliness in common areas.
• Facilities Support and Coordination: Assist with various hands-on tasks around the office, such as light installations, managing equipment, and addressing odd and end tasks that arise.
• Janitorial and Vendor Service Management: Oversee janitorial services and coordinate with external vendors to ensure the office environment is clean, safe, and well-maintained.
• Event and Meeting Setup: Assist with setting up conference rooms and facilities for meetings or company events, ensuring technology and facilities are prepared and functional.
• Onsite and Remote Support: Travel between job sites, model homes, and offices as needed to provide timely onsite support and ensure all technology and facilities are operational.

• Education: Associate s or Bachelor s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
• Experience: 2-4 years of experience in IT support, network administration, or helpdesk roles, preferably in construction or field-based environments.
• Technical Expertise: Expertise in diagnosing and resolving technical issues independently or with vendor support, managing IT setups across multiple locations, and deploying equipment efficiently.
• Communication: Strong interpersonal skills to convey technical concepts to non-technical users, manage external IT relationships, and coordinate projects across field or remote sites.
• Organization: Proficient in maintaining records, troubleshooting guides, conducting audits, and balancing multiple priorities to ensure smooth operations in fast-paced environments.
• Transportation: Must have a reliable vehicle and a willingness to travel locally and to Tacoma, WA/ Boise, ID.