Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...

Head of IT

Salary undisclosed

Apply on

Dice
Original
Simplified

Job Description

Job Description
Salary:

Job Description

CXAi/NCRi is a digitally powered, human delivered Global Customer Experience Management organization with multiple locations in Canada and abroad. We provide a wide range of business solutions to help businesses thrive. We are sought-after solutions partner for Omni Channel CX, Digital Transformation, Consulting and Technology solutions.

Our mission is to deliver elevated customer experiences to our clients, leveraging deep operational knowledge and process expertise, a strong and versatile technology stack, and a diverse geographic footprint. We focus on engaging early with our clients and leverage a consultative approach to deeply understand our clients brands, and design customized solutions to complex customer challenges.

Leads the IT department, develops and implements the organizations technology strategy and ensures that all systems and services are stable, secure and scalable. This position requires strategic planning, leadership in IT management and staying current with new technology trends that can support the organizations growth.

Core Responsibilities (include, but not limited too)

Strategic IT Leadership:

Develop and implement the organizations technology roadmap in alignment with business goals

Provide leadership and guidance to the IT team and stakeholders on technology initiatives

Technology Infrastructure:

Oversee the installation, configuration and maintenance of the company s IT infrastructure including network, servers storage and data centers. Ensures all IT operations are secure reliable and efficient

Digital Transformation & Innovation / Enterprise Architecture

  • Automation & AI
  • Cloud Computing
  • Agile Development & DevOps
  • Strategic Alignment
  • Technology Integration
  • Scalability & Sustainability

IT Support Incident, Problem & Change Management

Oversee Level 1, Level 2 and Level 3 support teams, managing incident, problem and change management for the organization using ITIL methodologies.

Team Management:

Lead, mentor and manage the IT team fostering a culture of innovation and collaboration

Train and develop IT staff to maintain a high-performance team

Budget & Cost Control

Develop and manage the IT department budget, ensuring cost-effective solutions

Identify opportunities for IT cost savings and efficiency improvements

Security & Compliance:

Implement and maintain IT security protocols to protect sensitive data and systems

Ensure the organization complies with all relevant regulations ( ie PCI, SOC1 & 2, GPDR, ect) as well as Cybersecurity & Risk Management

Vendor Management:

Build and maintain relationships with technology vendor and service provide

Negotiate contracts and manage vendor performance to ensure the best value for the company

Project Management:

Oversee the execution of IT projects, ensuring they are delivered on time within budget and meet the required specifications

Coordinate with other departments to understand their technology needs and ensure IT solutions align with business objectives.

Disaster Recovery & Business Continuity:

Enhance and maintain our disaster recovery and business continuity plans to ensure the organizations ability to recover from IT disruptions

Key Skills & Qualifications:

Bachelors degree in Information Technology, Computer Science or a related field or relevant work experience.

6+ years of experience in IT management with at least 3 years in a leadership role.

4+ years experience in IT in a BPO environment

Strong understanding of IT infrastructure systems architecture and cybersecurity

Experience managing IT budgets contracts and vendor relationships.

Strong leadership, communication and interpersonal skills

Proven experience with project management methodologies

Experience in developing and implementing IT policies and systems that meet operational and regulatory requirements.

Preferred Certifications:

Certified Information Systems Security Professional (CISSP)

Certified Information Technology Manager (CITM)

ITIL (Information Technology Infrastructure Library) Certification

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job
Similar Jobs