Product Manager

Company Overview:

Are you passionate about making a tangible impact? Do you thrive in a fast-paced environment where attention to detail is key? At Milestone, we're a team of innovative problem-solvers who are revolutionizing mass tort settlement administration. We champion efficiency, transparency, and education for law firms and their clients after settlement.

Milestone is a high-touch settlement services provider that streamlines mass tort settlement administration through innovative technology while providing bespoke attorney fee deferral services and trauma-informed plaintiff settlement planning.

Named a fastest-growing company by both Inc. 5000 and The Business Journals, Milestone drives all growth toward building a better legal system for the plaintiff. We are committed to pushing the boundaries of excellence and innovation in the legal industry.

Characteristics of a Milestonian:

Yes, we have a name for ourselves. We call ourselves Milestonians, and you ll often hear our To the moon! catchphrase shouted in the halls of the office or tacked onto the end of Teams calls. We re not going to say that we re a family here (frankly, it s a little weird when companies say that), but we do consider ourselves to be a tight-knit group, bound by our mutual drive and purpose. As such, Milestonians tend to have the following in common. Milestonians are:

• Dependable. Milestonians lean into each situation and project with a proactive spirit. We anticipate needs, identify challenges before they arise, and step up collectively when it matters most. Curiosity fuels our dependability, prompting us to ask why and how at every turn. This spirit of innovation and creativity drives us to dig deeper into the details, articulate issues, seek smarter solutions, and deliver effective results.
• Empathetic. Milestonians embrace a people-first approach. Trauma-informed empathy is built into our DNA, making strong interpersonal communication, active listening, and genuine support the cornerstones of every interaction. Milestone celebrates diversity of thought and experience, and Milestonians are empowered to contribute their unique perspective. We care about our clients and seek to understand the nuances of others experiences.
• Agile. Milestonians find opportunity in the fluidity of our fast-paced, innovative environment. We are able to multi-task and prioritize within the scope of a given project. Challenges spark resourcefulness, prompting us to think critically and strategically, adapt, iterate, and improve. We prioritize flexibility, readily pivoting when needed to ensure the most efficient path to exceeding expectations.
• Principled. Milestonians champion open communication, treating each other with respect and understanding. Maintaining a healthy work-life balance is encouraged, built on a foundation of trust and accountability. Milestone s commitment to ethical practices permeates both internal operations, as well as every client interaction.

Characteristics of a Milestone Product Manager:

In addition to the above, we are looking for a candidate who also uniquely fulfills the specific needs of our Product Manager role.

We are recruiting a Product Manager to work under the direction and supervision of our Senior Product Manager, improving efficiency, increasing reliability, and enhancing productivity on our Tech Team. As a Product Manager, you will dive into the details and engage with internal and external stakeholders and partners. Product management skills and as well as project management skills, the best fit for this role is someone who wants to be at the heart of a growing company. You will be accountable for driving internal user adoption, integrations, and performance metrics. Pathway and connected applications and be the primary driver for identifying significant opportunities, driving the product vision, strategies and roadmaps in the context of the broader organizational goals.

Primary Functions & Responsibilities:

• Identify significant short and long-term opportunities for Pathway, driving the product vision, strategies and roadmaps to meet the need of the overall organizational goals.
• Generate buy-in and drive consensus across the organization. Bring clarity and structure to all projects. Consistently demonstrate initiative and execution with limited oversight.
• Plan, initiate, and manage projects for Pathway and adjacent applications and processes. This includes roadmap and timeline definition, feature epic management, story-writing, and leading regular Scrum processes.
• Drive product development with a team of engineers and designers, internal stakeholders across multiple departments, external banking custodians, and product partners while maintaining team health.
• Work closely with cross-functional team to drive Pathway s vision, define requirements, coordinate resources from other groups (treasury, legal, etc.), develop roadmaps, and guide the team through key milestones.
• Define and analyze metrics that inform the success of Pathway. Identify and track key performance metrics through the use of tools like Google Analytics. Drive decision-making through user insights and quantitative analysis.
• Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm.
• Conduct user experience research to identify critical features sets, gaps, and improvements. Engage directly with user groups to understand user activity on Pathway, identify missing features and pain-points, and overall identify UI/UX.
• Recommend prioritization, and track progress of product enhancements. Drive consensus across key stakeholder groups for prioritization of specific features/updates, and gain approval from key stakeholders. Track and testing features to ensure they provide desired user experience improvements. Coordinate with cross-functional teams to identify technical requirements and ensure project deliverables meet business needs

Requirements & Qualifications:

• BA/BS in Computer Science or related field
• 3+ years in product management and/or Product Design
• 3+ years of experience working collaboratively with engineering, design and other cross functional teams
• Understanding of banking, specifically traditional and digital payments
• Experience navigating through the full product life-cycle, integrating feedback into product requirements, driving prioritization, and pre/post-launch execution
• Deep analytical, prioritization and problem solving skills
• Experience presenting to senior executive audiences
• An entrepreneurial mindset with the ability to succeed in a fast-paced environment
• Exceptional interpersonal communication, relationship management and organizational skills
• Able to understand technical details and translate them to non-technical audience and vice-versa
• Motivating team to do high-quality work while maintaining positive relationships
• Proactively identifying risks or problems, and putting plans in place to fix them
• Ability to effectively prioritize, organize, and juggle multiple tasks/projects/deadlines simultaneously

Job Specs & Details:

• Headquartered in Buffalo, New York
• Hours: Monday Friday 9am-5pm ET
• Salary commensurate with experience
• 401(k) w/match
• Health, dental, & vision insurance
• Generous paid time off
• Paid maternity/paternity leave

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Milestone is an equal opportunity employer and welcomes candidates from all backgrounds to apply. We are committed to creating a diverse and inclusive workplace.