Security Analyst- Alert Response

SECURITY ANALYST- ALERT RESPONSE
SECURITY OPERATION CENTER
REMOTE | ONTARIO, MICHIGAN, OREGON, WASHINGTON

Alert Response Security Analysts are the first people to review and action security alerts received from all our managed security platforms, customer reported incidents, and escalations from our managed services team members. As a Security Analyst you review, action, and communicate security alerts to clients or escalate alerts to tier 2 Security Analyst Incident Handlers. This role is ideal for individuals looking to gain experience with high volume security alerts from endpoint detections to cloud alerts and everything in between. You will gain proficiency in using multiple security platforms, analyzing alert data, and accurately determining the criticality of alerts.

What do our Alert Response Security Analysts do?

• Review and analyze alerts from managed security platforms.
• Review and analyze phishing email submissions.
• Communicate alerts to managed security clients.
• Action alerts for managed services clients.
• Escalate high priority alerts to Tier 2 Security Analysts.
• Assist Tier 2 Security Analysts with incident response as necessary.
• Direct non-actionable alerts to the correct team / person to action.

What skills do I need to be a successful SOC Analyst?

• Patience, empathy, confidence, fastidiousness, and customer service skills. You will be working with a myriad of businesses, technologies, applications, and personalities.
• Ability to multitask in a fast-paced environment; manage multiple tickets and switch between tasks with ease.
• Ability to execute processes and procedures necessary to produce consistent results under stress.
• Ability to build rapport with customers and teammates alike.
• Skilled at defusing high-stress situations and facilitating resolution to security problems.
• Excellent communication (verbal and written) in English at all levels internally and externally.
• A strong sense of initiative and ownership over work.
• Ability to work effectively and complete assigned tasks with minimal supervision.
• Ability to work effectively within a team as well as independently.

What are the qualifications I need to have?

• High school diploma or equivalent.
• Experience in a technology field working as Help Desk Administrator, System Administrator, Network Administrator, Information Security, or similar role.
• General understanding of IT applications, processes, software, equipment, and networking.
• US/Canada Citizenship and a clean criminal record.

Would be awesome if you had

• Prior SOC experience.
• Familiarity with malware sandbox operation.
• Familiarity with information technology tools such as Hyper-V, VMware Workstation, Docker, and CyberChef etc.
• Familiarity using the Linux command line.
• Familiarity with Microsoft Office 365, Microsoft Entra, and other Cloud service offerings.
• Understanding of, and a background working in law enforcement or criminal justice.
• Information Technology or Information Security Certifications

WHAT IS THE WORK ENVIRONMENT LIKE?

• Normal office working conditions. Work requires regular sitting/standing at a desk, working with a computer. This position requires standing, walking, sitting, using hands, seeing, reaching, talking, writing, and hearing; it may require occasionally carrying or lifting equipment (10-50 pounds) if working on-site.
• Position may require hours that exceed normal working hours per day during peak periods.
• Position requires contact with others - in meetings, by phone or by email. Interactions focus on data collection, problem solving, needs analysis and technical work. Interactions are initiated in person or electronically.
• Position may require some travel to customer sites with personal transportation.

HOW OFTEN WILL I GET FORMAL FEEDBACK ON HOW WELL I M DOING?

• Annual performance reviews with quarterly conversations to review progress and stay interviews.
• Performance review goals will be established between you and your team leader.

WHY SHOULD YOU WORK HERE?

• Group benefits plans, including medical, dental, vision in US and health savings and dental in Canada, including retirement plans (401k and RRSP).
• We believe in personal and professional growth. We offer regular internal training opportunities, as well as training and certification reimbursement so we can help you grow.
• We believe feedback makes us better. You can expect regular meetings with your manager and quarterly conversations about your performance and growth.
• Many teambuilding and company events throughout the year so you can get to know your teammates on a more personal level, as well as have some fun (families are often included as well).

PERFECT FIT

If this sounds like your type of place and you can wow us with your spectacular skill set, then we would love to hear from you!

We are an equal opportunity employer and invite diversity in our applicants; our differences make us stronger! We welcome and encourage applications from qualified candidates of all races, sexes, colors, religions, sexual orientations, disabilities, ages, and gender identities. Accommodation is available upon request for candidates taking part in all stages of the selection process. Please contact [email protected]