IT Support Engineer
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Job Description
Job Description Summary
We are seeking an experienced IT Technology Engineer to support and maintain our organization's IT infrastructure, ensuring smooth day-to-day operations and system functionality. This role involves managing a wide range of technologies, addressing technical challenges, and ensuring all IT services operate optimally. The ideal candidate will have a strong background in system administration, network management, and IT operations, with a proactive approach to problem-solving and process improvement.
Experience Must Haves
- You will have 7+ years of hands-on experience in IT system administration, hardware management, and end-user support, with a strong emphasis on IT asset management.
- You have been a Service Desk or IT Support Technician role, managing end-user requests and overseeing asset lifecycle management.
- You have supported hybrid environments, providing both remote and on-site troubleshooting services.
- You have developed and maintained documentation, including troubleshooting procedures, IT asset records, and user guides.
- You've collaborated closely with other IT team members to resolve complex technical issues and ensure smooth IT operations.
- You are a master at administering and supporting Windows and macOS operating systems.
- You've got the chops to support Microsoft Intune, Active Directory, and asset management tools like Monday.com and Ninja RMM.
- You can easily manage and resolve user support tickets across multiple platforms and environments, meeting defined SLAs, troubleshooting and resolving issues across a wide range of hardware, software, and network related issues.
- Certifications (At least one of the following):
- CompTIA A+ or Security+ certification.
- Microsoft Certified: Modern Desktop Administrator Associate.
- ITIL V4 Foundations certification or equivalent IT Service Management certification.
- Your verbal and written communication skills including the ability to clearly explain technical issues to non-technical users is one is a strength that is often recognized by your peers and managers.
- You bring extreme amounts self-motivation with the ability to independently manage escalations and handle complex troubleshooting tasks.
About Fortellar
We are a boutique IT consulting and business process outsourcing organization supporting mid to enterprise level organizations. We are a small, but mighty, team of experts who know how to stretch, adapt, and put on any hat required in the moment to make our clients successful and enable Fortellar s growth. Keys to success at Fortellar include:
- Collaboration: You demonstrate excellence in remote collaboration across your Fortellar and client teams.
- Growth Mindset: You embrace personal growth and are always learning new things to support your team, your clients, and your personal goals.
- Client Success: You have a passion for your client s success you don t just deliver to the contract you ensure that your client s goals and needs are met.
- Humanity First: Honest and transparency are your natural instincts your actions speak louder than your words and your team members love working with you.
- Entrepreneurial: You find a way to get it done, no matter what the challenges or seeming blockers are in front of you
Work Environment
- Remote/Hybrid (3 days in office, 2 days remote - Mon, Wed, Fri in office - Tue, Thu remote)
- Hours 8am - 5pm CT
- Travel Requirements: none
Salary
$80k 87k per year