IT Support Spec-Interm-RMR
Salary undisclosed
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All the benefits and perks you need for you and your family:
Our promise to you:
Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind, and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full-time
Shift : Days
Location: 6061 S WILLOW DR, Greenwood Village, 80111
The role you'll contribute:
The IT Support Specialist (ITSS) Intermediate is an experienced level hourly position responsible for supporting providers, clinicians, and business professionals that use technology solutions to improve their work processes. This position provides accurate and timely support services for consumer devices. Intermediate support specialists are responsible for installing and troubleshooting all consumer-based hardware, software, and peripherals. This position is a direct interface to the customer on behalf of other Adventist Information Technology (AIT) technical teams and will provide experienced local or remote support and troubleshooting. Assists with evaluations and recommendations of vendor packages and implements approved software. Essential job duties require participation in on call; use of a personal cell phone for voice and data communications; periodic weekend and night work; travel between locations to provide support as required. The Intermediate works with mid-level supervision. This position will lead small to medium sized projects of general complexity that impact the business. The position also provides and assists in the general evaluation of business problems, vendor solutions, software packages, and consumer related devices. Provides consumer and team training, as well as work instructions. Provides status reports, problem-resolution summaries, and inventory reports as required.
The value you'll bring to the team:
Qualifications
The expertise and experiences you'll need to succeed:
Only one Fundamentals series certification will be accepted
- Benefits from Day One
- Paid Days Off from Day One
- Student Loan Repayment Program
- Career Development
- Whole Person Wellbeing Resources
Our promise to you:
Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind, and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full-time
Shift : Days
Location: 6061 S WILLOW DR, Greenwood Village, 80111
The role you'll contribute:
The IT Support Specialist (ITSS) Intermediate is an experienced level hourly position responsible for supporting providers, clinicians, and business professionals that use technology solutions to improve their work processes. This position provides accurate and timely support services for consumer devices. Intermediate support specialists are responsible for installing and troubleshooting all consumer-based hardware, software, and peripherals. This position is a direct interface to the customer on behalf of other Adventist Information Technology (AIT) technical teams and will provide experienced local or remote support and troubleshooting. Assists with evaluations and recommendations of vendor packages and implements approved software. Essential job duties require participation in on call; use of a personal cell phone for voice and data communications; periodic weekend and night work; travel between locations to provide support as required. The Intermediate works with mid-level supervision. This position will lead small to medium sized projects of general complexity that impact the business. The position also provides and assists in the general evaluation of business problems, vendor solutions, software packages, and consumer related devices. Provides consumer and team training, as well as work instructions. Provides status reports, problem-resolution summaries, and inventory reports as required.
The value you'll bring to the team:
- Install consumer-based hardware and software on devices and operating systems.
- Provide detailed descriptions within ServiceNow tickets.
- Follow AIT standards for devices and software.
- Work with enterprise AIT technical and business support teams as required
Qualifications
The expertise and experiences you'll need to succeed:
- High School diploma or equivalent.
- 2-4 years' technical experience in a highly complex, dynamic environment
- Must have TWO of the following IT related certifications:
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- Cisco CCNA
- ISC2 CC
- AWS Certified Cloud Practitioner
- Microsoft 365 Certified: Endpoint Administrator Associate
- Microsoft Certified: Fundamentals series (Azure Cloud, AI, Data, Security etc.)
Only one Fundamentals series certification will be accepted
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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