Field Receptionist

Milestone Technologies is currently hiring for a Field Receptionist to work Onsite in Washington, DC.

The Field Receptionist role carries significant responsibility and requires a strong stakeholder with extensive front-of-house and customer service experience. The Field Receptionist is responsible for providing general administrative and clerical support and serves as the initial point of contact for all office visitors. Therefore, this person must exhibit professionalism and a positive attitude.

How You Will Make an Impact:

Greet guests entering the organization and notify the host upon guest arrival
Provide excellent customer service to clients
Ensure project knowledge across the Reception team
Manage luggage check-in, storage, and tagging system
Receive and route delivery items
Provide general administrative and clerical support
Offer support and coverage for team and/or special events, including badging
Manage the high-volume lobby while simultaneously keeping the reception area organized
Arrange ground transportation as needed
Provide coverage for other receptionists during lunch and time off as needed
Support additional projects and duties as assigned
Demonstrate excellent multitasking and customer service skills
Support initiatives, including ticket drops, merchandise handouts, and others as requested
Complete monthly and quarterly service-related training to meet Milestone, Client department standards
Conduct weekly stock audits for your site and place orders via leadership
Collaborate effectively with onsite security to ensure high-quality service while following co-employment guidelines
Respond to all assigned communication channels promptly, including email, workplace chat, or others as assigned
Work collaboratively with project coordinators on local initiatives, including SOP, Lobby Guide updates, and other assigned projects
Communicate and uphold visitor guidelines at the desk, verifying all necessary eligibility to be onsite upon guest/employee arrival
Collaborate effectively with the supervisor, communicating all necessary updates regarding you and your local team
Uphold NDA, Mutual NDA visitor standards
Maintain a high level of discretion with User Data, Employee Data, or any confidential information on a need-to-know basis
Support onsite GS team during evacuations/emergencies

What You Will Need to Succeed:

High School Diploma or GED required
1+ year experience in a customer service setting required
1+ year experience working within MS Office Suite and Outlook required
Excellent oral and written communication skills
Assertiveness, with strong influencing skills
Ability to interact effectively at various professional levels and across diverse cultures
Action-oriented with a passion for getting things done quickly, efficiently, and properly
Ability to work well under pressure, proven de-escalation skills
Strong ability to communicate quickly and efficiently using online platforms
Strong attention to detail
Strong problem-solving skills with a prioritization of finding solutions

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