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  4. Click Websites.
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  1. Go to Settings.
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  4. Click JavaScript.
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Jobs or company...
S

IT Technician

  • Full Time, onsite
  • Systems Support Corporation
  • On Site, United States of America
Salary undisclosed

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Dice
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Simplified

Job Description

Job Description
Description:

Systems Support, one of the first IT firms on the South Shore, is looking for a help desk technician to join our team in our Marshfield offices. Help people with their technology needs and grow your career as a member of our family.

Please complete the assessment here: https://www.ondemandassessment.com/link/index/JB-454OXEVCY?u=1024843

Duties of Role:

  • Remote Support, assist customers using remote tools to troubleshoot and resolve any technology issues
  • On-Site Support, troubleshoot and resolve technology issues on-site at customer sites in the Greater Boston area and Cape Cod.
  • Documenting Issue Resolution in Tickets and ITGlue, document work performed in time tracking software and technology documentation for accurate billing and knowledge sharing.
  • Monitoring Status Dashboards, monitor Alert dashboards for system stability, backup success, and security alerts

Knowledge and Abilities:

  • Education: High School Diploma
  • Previous Experience: Familiarity with RMM tools, command prompt and PowerShell, TCP/IP networking, Windows Operating Systems, Computer Hardware troubleshooting
  • Technical Skills: Configure a PC, replace hard drive on PC, basic PowerShell scripting, install hardware in server racks
  • Domain Knowledge: Windows operating systems (desktop and server), TCP/IP Network, Firewall Management, PowerShell Scripting, Office 365 Administration

Additional Information:

  • Full Time
  • Benefits include retirement plan with company matching
  • Salary Range: $50,000 to $55,000
  • Company Vehicle and work gas miles reimbursed
  • In your cover letter, please share with us why you thrive with smaller teams and how this opportunity fits into your longer term career goals
  • Submit your application now!

Benefits:

  • Health insurance
  • Paid time off
  • Retirement plan
Requirements:
  • Clean driving record (company vehicle given for onsite service work).
  • Ability to lift 50-75lbs, we often have to deliver hardware to client sites
  • Ability to climb a ladder to install/troubleshoot WiFi APs
  • Pass background check and drug test
  • 40% remote support, 40% onsite support, 10% documentation, 10% dashboard monitoring

Schedule:

  • Monday to Friday
  • On call

Work Location: In person

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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