UX Services Manager

OuterBox is seeking a talented UX Services Manager to join our team. As a strategic leader, the UX Services Manager will be at the forefront of defining and implementing excellence within the UX division. This role involves leading a skilled team to deliver strategies, designs, and results through intentional and forward-thinking execution combined with technical innovation. The successful candidate will oversee the strategic planning and execution of high-quality deliverables, collaborate seamlessly with internal stakeholders, and ensure a systematic approach to meet the evolving needs of clients and industry standards.

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Cohesive Culture + Good Humor + Combined Skills = Awesome Results

At OuterBox, what we won t stop doing is winning as a team for our clients, while at the same time winning for each other as both professionals and individuals. We know our awesome wins start with our incredible people, which is why for over 20 years we ve created and continuously refined a team-centric work culture that is rooted in trust, respect, accountability, appreciation, fun, and collaboration. The Plain Dealer & Cleveland.com demonstrate this by having awarded OuterBox as a Top Workplace for three years running in 2022-2024!

At OuterBox, we re here to thrive together not simply survive. So if you ve been searching for an agency that energizes, inspires, and directly helps you achieve the best for you, the person, and you, the professional, maybe it s time to think outside the traditional agency box?

What You Get To Do Every Day:

This leader will need a deep understanding of website personalization, conversion rate optimization, segmentation, A/B testing, multi-variant testing, and relevant testing methodologies that tie back to business goals.

• Collaborate cross-functionally with the SEO, Paid Media, Email Marketing, and Development teams to ensure the client and team experience is held to a standard by instilling confidence in our service offering.
• Ensure there are defined and structured processes in place for consistent execution of strategies that promote client growth and team retention.
• Focus efforts with the UX team to achieve and maintain client and team retention, ensuring company performance marketing methodology is being executed consistently for every clients business.
• Lead the creation and continuous improvement of production processes, ensuring standard procedures meet industry best practices for efficient and continuously improving work processes.
• Lead and develop a team of professionals, fostering a culture of excellence, collaboration, and continuous learning.

This is a remote work opportunity with limited travel obligations, which requires demonstrating a level of dedication and commitment to being self-driven and accountable.

What You Bring To The Role (Requirements):

• 5+ years of experience in UX design.
• 2 - 3 years of experience managing or leading a UX team, including mentoring and developing team members.
• Experience with VWO, Convert, or other A/B testing tools
• Experience with HotJar, Microsoft Clarity or other website heatmapping tools
• Experience with all Google platforms such as GA4, Looker Studio, GTM, etc.
  
• Solid understanding of leveraging and optimizing search intent throughout the consumer/buyer journey.
• Experience working with clients and teams to instill confidence through demonstrating expertise, active listening, providing tailored solutions
• Critical thinking, problem-solving, and troubleshooting skills.
• Strong communication skills with the ability to communicate to Clients & Teammates in an approachable, credible manner both verbally and in writing.
• History of strong time management, delegation, goal setting and decision making skills.
• Demonstrate expertise & understanding in using spreadsheet functions and formulas to analyze, identify trends, and summarize data.
• Basic HTML, CSS, and content management system (CMS) experience like WordPress, Magento, Shopify, Big Commerce, Modx
• Experienced in collaborating with Development teams to troubleshoot, test, and resolve technical website issues
• Consultative, analytical background through agency or freelance contracts.

Why You ll love working at OuterBox:

• High-character, fun, and cohesive work culture
• Competitive base salary
• PTO that is genuinely encouraged
• Affordable, low-deductible health insurance plans
• Supplemental benefits, including employer-paid life insurance, short & long term disability insurance
• 401k with company match
• Remote work flexibility
• Supportive, transparent, and accessible leadership that welcomes ideas, insights & feedback
• Professional/individual development stipend

If you re ready to join a cohesive team that will support and encourage you to take your career to the next level, we encourage you to apply!