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Technical Support Specialist I

  • Full Time, onsite
  • Lynn Community Health Center
  • On Site, United States of America
Salary undisclosed

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Job Description

Job Description

Technical Support Specialist I

Lynn community Health Center is looking to add two Technical Support Specialist I positions to our Digital Solutions and Services team!

In this role you will help support a range of clinical and administrative staff as the first point of contact looking for technical support.

Basic Qualifications

  • Bachelor s Degree in Computer Science, Information Technology, or a related field.
  • Strong technical aptitude.
  • Proven excellence in customer service.
  • Basic understanding of ITS systems and applications, such as Active Directory, Microsoft 365, DNS, DHCP, etc.
  • Strong knowledge of Windows operating systems.
  • Ability to travel to multiple sites throughout the cities of Lynn, Salem, and Peabody, MA.

Desired Qualifications

  • Experience working for a healthcare organization.
  • Experience with ticketing systems and remote support tools
  • Knowledge of regulatory requirements and compliance standards relevant to healthcare IT, such as HIPAA.
  • Strong interpersonal skills with the ability to effectively communicate and collaborate with diverse stakeholders, including clinical and administrative staff.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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