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What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
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  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
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  4. Click Websites.
  5. On the left, click Content Blockers.
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  2. Click. then Settings.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
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  4. Scroll down and click on JavaScript.
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  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...
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Tier II Tech Support

Salary undisclosed

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Dice
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Simplified

Job Description

Job Description

The role

The Tier II Support Representative provides day-to-day technical support for Luminate customers while delivering an exceptional customer experience. This includes troubleshooting and resolving customers' software and hardware issues. And providing training, coaching, and education for our internal team. This role is on-site with hybrid reporting between Craig and Steamboat Springs, CO.


Key Responsibilities

  • Provide technical support to customers via phone, email, and chat.
  • Troubleshoot and resolve software and hardware issues.
  • Provide training, documentation, and education to customers and internal staff.
  • Continuously strives to provide an exceptional experience to internal and external customers.
  • Work with staff and communicate fixes for common issues.
  • Install, implement, administer, and troubleshoot network and wireless elements.
  • Perform service calls to restore service for customers.
  • As part of an on-call/standby rotation, respond to after-hours callouts for service restoration, troubleshooting, network testing, and repair of all necessary equipment.
  • Support resolution of issues escalated from Tier 1 support staff, working directly with users on timely resolution.
  • Troubleshoot and repair PTMP RF equipment from the source to the customer's premise.
  • Evaluate and analyze trouble tickets monthly and produce reports for management.

Key skills and experience required

Key skills

  • Excellent customer service skills.
  • Strong troubleshooting and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Physical ability to climb ladders with proper equipment up to 25 feet.
  • Able to lift and carry loads of up to 75lbs, including a ladder.
  • Will perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather).
  • Able to work in underground and aerial environments climbing ladders and within a bucket truck.

Key experience

  • 1-2 years of experience in technical support.
  • Knowledge of basic networking principles, meaning, and how they interact (TCPIP, DNS, DHCP, LAN/WAN).
  • CCNA, JNCIA, Network+, or Security+ certifications a plus.
  • CentOS, VMware ESXi, and Linux a plus.
  • Calix, Juniper, Cisco, and Adtran experience is a plus.

Proficiency with various software and hardware.

Perks at work

  • Retirement Plan: Your success is our success. We provide a base contribution of 5% and will match your 401(k) contribution up to 4%.
  • Health and Well-being: A healthy you is a healthy us. For each preventative exam you and your dependents complete we will deposit extra cash into your checking or health savings account.
  • Benefits: Include medical, vision, and dental, and life insurance for you, your spouse, and child. We encourage enjoying your time outside of work with a generous PTO accrual and 10 paid holidays.
  • Education Assistance: Enjoy learning? We promote that with our Education Assistance Policy to aid in your tuition costs.
  • Safety: Never driven in the snow before? We pay for you to attend the Bridgestone Winter Driving School

Candidates must pass a drug screen, excluding THC.



Job Posted by ApplicantPro
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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