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Tech Support Lead - SAP HANA

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Job Description

Job Description
Job Title: Tech Support Lead - SAP HANA
Location:& Quebec, Canada
Salary:& CAD 95,000 per annum + Benefits
Job Description:
We are seeking a Tech Support Lead with expertise in SAP HANA and a strong understanding of SAP infrastructure and Business One domain. The ideal candidate will play a critical role in ensuring the operational efficiency and reliability of our SAP systems. This position requires proficiency in HANA deployment, troubleshooting, performance analytics, and excellent communication skills in French.
Key Responsibilities:
  • Lead a team of technical support professionals in providing high-quality support for SAP HANA and Business One systems.
  • Manage and oversee the deployment, troubleshooting, and performance analytics of SAP HANA and related infrastructure.
  • Utilize HANA Studio for monitoring, backup management, and optimization of database performance.
  • Collaborate with cross-functional teams to integrate solutions with Office 365 and manage proficient network integrations.
  • Ensure compliance with security parameters and policies, leveraging in-depth knowledge of Azure Active Directory.
  • Troubleshoot networking issues using various diagnostic tools such as ping and traceroute.
  • Administer Office 365 environment, overseeing migration processes and ensuring robust security measures are in place.
  • Act as the primary point of contact for escalated technical issues, resolving problems in a timely manner.
  • Provide training and mentorship to team members, fostering a culture of continuous improvement and knowledge sharing.
Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Strong experience and knowledge of SAP HANA and Business One systems.
  • Proficiency in HANA deployment, troubleshooting, and performance analytics.
  • Familiarity with HANA Studio and backup management processes.
  • Experience in Office 365 administration, migration, and security best practices.
  • In-depth understanding of Azure Active Directory and related security parameters.
  • Solid understanding of networking principles and troubleshooting techniques.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication skills in both French and English.
  • Experience in a leadership role within a technical support environment is preferred.
Benefits:
  • Competitive salary of CAD 95,000 annually.
  • Comprehensive benefits package including health, dental, and retirement plans.
  • Opportunities for professional development and certification.
  • Dynamic and inclusive work environment.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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