Engage Routing - 122515
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Genesys Engage Routing Engineer
Onsite at Austin, TX
Hybrid 3 days on-site and 2 days remote.
We are looking to add a resource for the Genesys Routing team. This person should have had routing
experience in the past. Our preference would be to have this resource available in Austin
Responsibilities include:
- Act as the technical lead for the CCTech routing team
- Work with the Apple business teams and routing team to arrive at appropriate designs to meet project
objectives
- Work in a very dynamic environment, collaborating with various teams to meet project goals
Skills needed:
- Expertise in Genesys ORS application development
- Expertise in Genesys IRD application development
- Expertise in Genesys framework and exposure on genesys reporting
- Expertise in Cloud CX
- Experience in developing javascript code
- Good communication skills
- Good analytical skills and ability to research and present findings
- Ability to multi-task
- Strong team player with excellent collaboration skills
- Pro-active and able to work on own initiative
#LI-PT1
Pay Range: $60 - $70/ hr
The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision as well as 401K contributions.
Onsite at Austin, TX
Hybrid 3 days on-site and 2 days remote.
We are looking to add a resource for the Genesys Routing team. This person should have had routing
experience in the past. Our preference would be to have this resource available in Austin
Responsibilities include:
- Act as the technical lead for the CCTech routing team
- Work with the Apple business teams and routing team to arrive at appropriate designs to meet project
objectives
- Work in a very dynamic environment, collaborating with various teams to meet project goals
Skills needed:
- Expertise in Genesys ORS application development
- Expertise in Genesys IRD application development
- Expertise in Genesys framework and exposure on genesys reporting
- Expertise in Cloud CX
- Experience in developing javascript code
- Good communication skills
- Good analytical skills and ability to research and present findings
- Ability to multi-task
- Strong team player with excellent collaboration skills
- Pro-active and able to work on own initiative
#LI-PT1
Pay Range: $60 - $70/ hr
The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision as well as 401K contributions.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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