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Help Desk Analyst

Salary undisclosed

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Must-Have:




  • 2+ years of experience as a Support Desk Analyst.



  • Experience working with MSP (Managed Service Provider) operations, including ticketing systems, remote support tools, and service level agreements (SLAs).



  • Hands-on experience with ConnectWise or a similar Professional Services Automation (PSA) tool to manage tickets, track time, and generate reports.


Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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