Help Desk Analyst / Full-Time / Hybrid / Harrisburg, PA
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Help Desk Analyst / Full-Time / Hybrid / Harrisburg, PA
Become a member of a growing team of Information Technology professionals making an impact and providing solutions for Government and Commercial clients since 1996 Join the Domino Tech Team!
Accepting Candidates Until 10/31/2024 at 2:00 PM
The Position:
Client: Commonwealth of Pennsylvania Department Of Health (DOH)
Position Title: DOH - Help Desk Analyst HDA3 (750388)
Location: Hybrid; Remote Off-Site and On-Site in Harrisburg, PA
Duration: Initial term through 06/30/2025 (+ Annual Renewal in 1-Year Terms)
Note: The position is primarily remote off-site, there may be need to be on-site when required for specific meetings or trainings. Candidates must currently reside within a reasonable commuting distance (2-hour/100-miles) to Harrisburg, PA.
The primary objective of this engagement is to provide helpdesk support to citizens accessing their immunization record through the PIERS Public Portal. This individual will also provide helpdesk support to end-users of PIERS. The contractor will work directly with the registry supervisor, manager, registry specialists, and other contracted staff of the PIERS team during this assignment.
Generally, the contractor will perform the following tasks;
- Provide PIERS Public Portal helpdesk support by responding to inquiries from citizens via phone and email
- Provide PIERS helpdesk support by responding to inquiries from end-users via phone and email
- Monitor and escalate PIERS system issues to supervisor and PIERS team
- Identify PIERS Public Portal website needs
- Assist with and recommend updates to PIERS and PIERS Public Portal training materials
- Respond to end-user inquiries regarding training and onboarding for PIERS users and clinics
- Facilitate enrollment of PIERS users in training
- Provide regular status reports to IIS training team and PIERS team
- Assist in planning and developing strategies for training approaches to end-users
- Consistently treat end users, stakeholders, and co-workers with dignity and respect
- Create and maintain a work environment that is welcoming and respectful of diversity
- Assist with other related tasks and duties as necessary
- Travel to in-person trainings as necessary
The Preferred Skills and Experience:
- 5+ Years: Customer and technical support of business-critical applications
- 5+ Years: Customer Service experience
- Federal, State, or Local government experience
The Company:
The mission of Domino Technologies, Inc. is to provide clients with IT solutions for their individual business processes that lead to strategic market advantages. Since its founding in 1996, the Domino Tech Team has built a solid record of performance working with clients in the Government and Commercial sectors.
The Perks:
- Excellent Market Salary
- Competitive Benefits
- Paid Holidays and Vacation
- Positive Work-Life Balance
The Location:
Domino Technologies is based in the Harrisburg area the capital city of the Commonwealth of Pennsylvania and the county seat of Dauphin County. Located on the east bank of the Susquehanna River, Harrisburg is the anchor of the Susquehanna Valley metropolitan area.
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