Sr Project Analyst - Risk

Currently, we are looking for talented resources for one of our listed clients. If interested please reply to me with your updated resume or feel free to reach out to me for more details at

Title: Sr Project Analyst - Risk

Location: Jacksonville, FL

Duration: 12 Months

Job Description:

• The Project Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and workflow for the area or function.
• Integrates subject matter and industry expertise within a defined area.
• Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business.
• Evaluates moderately complex and variable issues with substantial potential impact, where the development of an approach/taking of action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information.
• Requires good analytical skills to filter, prioritize, and validate potentially complex and dynamic material from multiple sources.
• Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership roles within teams. Involved in coaching and training of recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel, and/or facilitating services to others in their area of specialization.
• Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

• Coordinates and disseminates information on process, policy, and procedure changes and ensures the successful completion of projects managed.
• Applies in-depth disciplinary knowledge of concepts and procedures within own area to resolve issues.
• Ensures creation of project plan and charter benefits management plan, stakeholder management plan, acceptance plan, and central project issue log.
• Ensures resources are assigned to the project & monitors commitment.
• Ensures change control is executed throughout the project.
• Identifies, documents, and understands project dependencies.
• Identifies key stakeholders who participate in a project scope definition.
• Tracks actual project costs, identify variances, and forecast project costs as needed.
• Measures project management performance against standards.
• Ensures appropriate project staffing levels.
• Establishes project communication needs and creates a project communication plan.
• Creates the project risk management plan. Work with the procurement team to create, administer, track, and eventually close project contracts.
• Facilitates the transition of systems, products & process development to minimize adverse operations impact by ensuring that the business is informed and always aware of the status of process improvements, procedure & systems enhancements, and corrective actions for risk issues, identified for the business.
• Participates in the delivery of internal communications enabling the business officers to effectively service clients.
• Acts as a point of contact and liaison between the department and required business areas for the implementation of activities to ensure accurate communication with clients.
• Manages and coordinates the business, Client, and Regional projects with a focus on Development and Change Management.
• Manages daily the investigation of a product, policy, and procedure queries raised by team members.
• Liaises with key stakeholders to implement new procedures or clarify any misinterpretation as required.
• Regularly undertakes a review of processes, policies, and procedures to identify process gaps and recommend process updates/ policy & procedure revisions associated with Project Management and Business Compliance.
• Provides feedback to Project Management leadership regarding risk issues/business cases raised by specific business units
• Collates communication items, investigates issues, and ensures relevant communications are created in a timely clear, and accurate manner.
• Drafts and communicates any staff briefs, including system changes.
• Monitors & communicates on Service Level Agreements of other departments that affect the service delivery within a project.
• Conducts ongoing research on effective mediums and tools to improve communications.
• Can operate with a limited level of direct supervision.
• Can exercise independence of judgment and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Client, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of experience
• Demonstrate strong business knowledge including an understanding of core businesses, supporting processes, and operations.
• Working knowledge of call center Technologies including systems, technologies, and system work practices.
• Knowledge of HR policies and procedures.
• Knowledge of the Call Center industry.
• Previous customer service management experience within a call center setting.
• Tertiary qualifications are desirable.
• Outstanding problem-solvers Should demonstrate a commitment to quality and attention to detail

Education:

• Bachelor's/University degree or equivalent experience

About us:

At our organization, we take our mission and values to heart! We are on a mission to offer more and better jobs all over the world! Our goal is to care for you while you care for our clients and get you paid the highest pay possible. All our associates working with us are expected to embrace our RACE values: R - Results Matter, A- Approachable, C - Care, and E - Emergency i.e. work with a sense of urgency.

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