Major Incident Engineer _ Wilmington, DE _ Full Time
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Role: Major Incident Engineer
Location: Wilmington, DE 19801
Type: Full Time
Please share the resume by mail
Note: - Candidate should be nearby PA, MD, NJ states also.
Position:1. Weekend nights 6:40pm - 8:00am (Fri, Sat & Sun) | Mon, Tue, Wed & Thu are week-offs
Position:2. Weekday nights 11:00pm - 09:00am (Mon, Tue, Wed & Thu) | Fri, Sat & Sun are week-offs
Job description
- 3+ years of experience as IM engineer.
- Review proposed major incident and access validity based on business impact
- Facilitate Troubleshooting bridge calls to drive issues to resolution
- Document activities and discussion around major incidents
- Communicate throughout any event to required levels of leadership
- Generate and Distribute an After-Action Report for every Major Incident
- Recommend Corrective actions to the Problem process for postmortem discussion
- Review and correct SOP s/ Documentation as requested
- Contractor shall facilitate a Daily Operations Call reviewing previous major incidents and reviewing upcoming changes
- Contractor shall consolidate and provide daily reports reviewing incidents, changes and problems within the environment
- Contractor shall assist in the problem management activities and process as needed, including but not limited to the following
- Act as scribe during regular Problem review meetings
- Recommend corrective actions based on Major Incident events
- Ensure Problem management resources receive all pertinent information regarding problems or Root Cause Analysis events
- Flexible to work in any shift
- Good communication skill to interact with both customer and end user over phone and through email.
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