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Major Incident Engineer _ Wilmington, DE _ Full Time

Salary undisclosed

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Role: Major Incident Engineer

Location: Wilmington, DE 19801

Type: Full Time

Please share the resume by mail

Note: - Candidate should be nearby PA, MD, NJ states also.

Position:1. Weekend nights 6:40pm - 8:00am (Fri, Sat & Sun) | Mon, Tue, Wed & Thu are week-offs

Position:2. Weekday nights 11:00pm - 09:00am (Mon, Tue, Wed & Thu) | Fri, Sat & Sun are week-offs

Job description

  • 3+ years of experience as IM engineer.
  • Review proposed major incident and access validity based on business impact
  • Facilitate Troubleshooting bridge calls to drive issues to resolution
  • Document activities and discussion around major incidents
  • Communicate throughout any event to required levels of leadership
  • Generate and Distribute an After-Action Report for every Major Incident
  • Recommend Corrective actions to the Problem process for postmortem discussion
  • Review and correct SOP s/ Documentation as requested
  • Contractor shall facilitate a Daily Operations Call reviewing previous major incidents and reviewing upcoming changes
  • Contractor shall consolidate and provide daily reports reviewing incidents, changes and problems within the environment
  • Contractor shall assist in the problem management activities and process as needed, including but not limited to the following
  • Act as scribe during regular Problem review meetings
  • Recommend corrective actions based on Major Incident events
  • Ensure Problem management resources receive all pertinent information regarding problems or Root Cause Analysis events
  • Flexible to work in any shift
  • Good communication skill to interact with both customer and end user over phone and through email.
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