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  1. Go to Settings.
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Jobs or company...
D

PTE associate (Pre-Test estimate)

Salary undisclosed

Apply on

Dice
Original
Simplified
PTE associate (Pre-Test estimate)

Location: Remote
Additional Information:
Call center hours 7am-7pm CST M-F
8-hour day with scheduled day
Headset calls
Client will be providing 2-week training
2-week nesting period that will include lots of testing/sorting out technical issues
Strong communication enthusiastic
Following HIPA regulations

Responsibilities:
Serve as first point of contact to support Patients on Pre-test queries
Interact directly with internal and external customers via telephone (inbound & outbound) and electronic channels regarding requests from prospective patients to know the test cost if they decide to process it
Respond promptly to internal and external customer inquiries
Responsible for day-to-day work and adherence to process flows
Action Service Requests
Ensure compliance to obligations as per Client Contractual agreement and SOP
Ensure all records and documents maintenance as per organizational requirements
Support and/or triage respective customer technical issues
Triage and/or schedule clinical inquiries to/for Genetic Counseling staff
Report to the Team Lead on performance, query status and any escalations
Participate in cross-functional and cross-business process improvement initiatives
Obtain and evaluate all relevant information to handle inquiries and complaints
Direct or escalate requests and unresolvable issues as needed
Assists with mentoring and training new employees (as required)

Top Skills:
High school graduate with experience working in a customer or patient facing role.
2-to-4 years undergraduate degree or certification is a plus
1-2 years of experience in handling customer/ patient contact center support projects Multi-lingual skills are a strong plus (Spanish)
Candidate must have excellent communication and customer service skills (written and oral).
Intermediate proficiency with Microsoft Office and Google Suite apps (drive, Gmail, g-docs, g-sheets
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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