.NET Production Support Engineer
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Candidate needs to be bilingual(Spanish language) and have over 10 years of development experience.
This role is 100% remote and needs to be present in USA.
Serve as Subject Matter Expert (SME) in one or more Media business processes, technology practices and translate business cases into detailed technical designs, provide estimates, conduct design, and code reviews, will act as a stream lead to guide team members to ensure seamless delivery
Co-ordinate with vendors and other teams involved in activities including process orientation, knowledge acquisition and knowledge transfer of existing or new process implementation
Modify existing Media Supply Chain Services applications software to customize and correct errors, allow them to integrate with downstream systems, or to improve their performance.
Responsible for Plan, Schedule and track development of enhancements using agile methodology
Develop and direct Media applications software testing and validation procedures, and refine standard operating procedures documentation
Responsible for operational and technical issues of Media Supply Chain Services applications software and integrations with downstream systems (Anvato Media Content Platform (MCP), Media Asset Management (MAM), Gracenote & MAM Checkmarks, etc.)
Perform diagnosis of functional interruptions, data, and system integrations
Coordinate Media business applications software installation and monitor functioning to ensure specifications are met.
Store, retrieve, and manipulate data for analysis of system capabilities and requirements.
Identify, plan and implement applications software/ process improvements and proactively find ways to bring more stability.
Serve as main driver of client relationship and project communication to stakeholders, participate in quality, productivity reviews including periodic status, metrics reporting to stakeholders
Supervise the work of programmers and support personnel.
.Net (c#), T-SQL, and PL-SQL coding advanced experience.
Excellent written and spoken communication skills
Customer service oriented thinking