ServiceNow Product Owner
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ServiceNow Product Owner
Remote
This is a very exciting opportunity to join the ServiceNow Support Team as a Product Owner. ServiceNow is an industry leading cloud-based platform that provides a suite of applications used across Lincoln to automate IT and business processes. This role will collaborate with Process Owners and Requestors across IT and the Business enabling the Agile Support team to define and deliver on the strategic roadmap. The Product Owner will manage epics, document user stories, and collaborate with the Platform Owner to prioritize the backlog and evaluate current processes to create solutions to meet needs, goals, and objectives of the business.
What you'll be doing
Collaborate with key stakeholders and management to gather and support prioritization of complex business requirements, providing recommendations, managing expectations and communicating progress effectively
Continuously prioritize the product backlog to ensure the development team is focused on the highest value work
Prioritize features, enhancements, and bug fixes based on business needs, customer feedback, and technical considerations
Collaborate with cross-functional teams to manage dependencies
Partner with Platform Owner and other stakeholders to understand Process Owner needs, emerging trends to refine the roadmap
Stay updated on the latest ServiceNow features, capabilities, and best practices to continuously improve the platform
What we re looking for
Must-haves:
Minimum 4 Years of experience within Information Technology
3 - 5+ Years of experience in Product Ownership / Management, Business Analysis, Project Management, or other Agile-related role within a development team that directly aligns with the specific responsibilities for this position
Proven track record as a strong collaborator and communicator
4 Year/bachelor s degree in computer science, Information Technology, or equivalent work experience (4 years of experience in lieu of Bachelor's)
Nice-to-haves:
Experience in IT Service Management (ITSM), IT Operations Management (ITOM) or related domains
ServiceNow Certifications (e.g., Certified System Administrator, Certified Application Developer)
Strong analytical skills, attention to detail while balancing multiple priorities in a fast-paced environment
Demonstrated experience thinking outside of the box to provide creative and effective solutions
Proven ability to be adaptable, agile and flexible to provide creative solutions
GENERAL PURPOSE OF JOB
This position will consult/analyze and deliver on more complex assignments/projects for their assigned area(s) of responsibility to deliver products that achieve business objectives and improve customer satisfaction. They will act as a resource to applicable internal/external stakeholders to convey the overall business vision into more complex technical requirements. They will prioritize the product backlog and set quality standards for delivery while ensuring that more complex information technology solutions meet the needs, goals and objectives of the business.
DUTIES AND RESPONSIBILITIES
Maintains knowledge on current and emerging developments/trends for assigned area(s) of responsibility, assesses the impact, and collaborates with management to incorporate new trends and developments in current and future solutions.
Champions and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.
Serves as a resource to team members and applicable internal/external stakeholders on more complex assignments/projects for their assigned area(s) of responsibility.
Identifies and recommends process improvements that significantly reduce workloads or improve quality for their assigned area(s) of responsibility.
Consults/Analyze on more complex assignments and/or projects for their assigned area(s) of responsibility.
Consults and collaborates with internal and/or external stakeholders to determine more complex technical specifications from business requirements.
Provides a more complex understanding the business and product usage to contribute to the program vision and roadmap development.
Gathers more complex requirements for epics and documents story details based on the epics.
Consults with internal and/or external stakeholders to determine Key Performance Indicators (KPI s) and goals for more complex product offering(s).
Develops more complex technical solution requirements for assigned area(s) of responsibility.
Consults and acts as a resource to appropriate internal/external stakeholders to assess and propose solutions to stated business problems.
Translates and conveys the overall business vision into more complex technical requirements and tactics for product development.
Clearly articulates, documents and validates more complex technical requirements.
Collaborates with key stakeholders and/or management to gather and support prioritization of more complex product requirements, providing recommendations, as appropriate.
Prioritizes product backlog, and works to ensure that all stakeholders are aligned at each stage of the development lifecycle.
Manages dependencies in and across sprints and releases.
Provides direction and collaborates effectively with appropriate stakeholders on complex issues and conflicts that impact time, cost, scope, quality and risk of assigned projects.
Escalates more complex issues/conflicts to management as needed.
EDUCATION AND EXPERIENCE
4 Year/bachelor s degree or equivalent work experience (4 years of experience in lieu of Bachelor's) (Minimum Required)
3 - 5+ Years of experience in Business Analysis, Project Management, or a product-related role within a development team that directly aligns with the specific responsibilities for this position. (Required)
