Supervisor, Shared Infrastructure Services
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is the not-for-profit, independent system operator responsible for ensuring the safe and reliable flow of electricity in our region and planning for the future of the electric grid. We are at the forefront of New England s ongoing transition to clean energy.
The Supervisor of Shared Infrastructure Services is a critical leadership role responsible for managing the daily operations and long-term projects of the common infrastructure functions that support the entire Infrastructure department. This role demands a strategic leader with engineering and operational support experience, capable of guiding technical decisions while managing and delegating tasks within the team. The ideal candidate will ensure the reliability, security, and compliance of shared storage, backup, compute, virtualization, data center, logging, and patching services through effective team leadership, project management, and stakeholder engagement.
Key responsibilities include leading and developing staff, delegating operational tasks, overseeing infrastructure maintenance, and managing data systems. Additionally, the Supervisor of Shared Infrastructure Services will act as a liaison between internal and external stakeholders to foster strong relationships, ensure cohesion for product and technology lifecycles, and maintain comprehensive documentation.
What we offer you:
- Hybrid work schedule with 2-3 days/week onsite
- Flexibility to accommodate occasional in-person meetings with key stakeholders on typical remote workdays
- Serve as on-call escalation for after-hours support
- Relocation Assistance
- Base salary plus performance bonus program, professional development and tuition reimbursement, enhanced 401k and financial planning, wellness programs with onsite gym, onsite luncheon spaces with free coffee and a variety of dining options flexible work hours, access to business networks & more, all in a stable and supportive work environment!
How you will make an impact
- Guide engineering recommendations, providing strategic and tactical direction to ensure alignment with organizational goals and industry best practices
- Serve as a technical advisor to the team, offering insights and recommendations on engineering, project and operational issues
- Lead a team of cross-functional professionals, providing clear direction, mentorship, and support
- Delegate day-to-day operational tasks to team members, ensuring efficient use of resources and timely completion of work
- Monitor and manage team workload, balancing immediate operational needs with long-term project goals
- Foster a collaborative and high-performance work environment through effective leadership and team-building activities
- Conduct regular performance evaluations, providing constructive feedback and setting development goals for team members
- Identify training needs and opportunities for professional development, ensuring the team stays current with industry trends and advancements
- Oversee the setup, configuration, and maintenance of shared infrastructure services (storage, backup, compute, data center, virtualization, Site Reliability Engineering (SRE), patching, logging, etc.)
- Develop and execute long-term projects to enhance shared infrastructure, aligning with organizational goals, IT Tenets and regulatory requirements
- Collaborate with technical chapters and leads, architects, and management team to ensure project alignment and integration with other initiatives
- Partner with constituents to continuously improve services for internal and external stakeholders
- Manage project timelines, budgets, and resources to ensure successful project delivery
- Maintain comprehensive documentation of configurations, changes, and maintenance activities.
- Conduct security risk assessments and develop strategies to mitigate identified risks
- Act as a liaison between internal and external stakeholders, developing and maintaining strong customer service relationships
- Routinely engage with stakeholders to understand their needs and requirements, ensuring solutions meet or exceed expectations
- Perform root cause analysis on incidents to identify problems, track and execute plans to continuously improve services
- Partner with peer Infrastructure Supervisors to ensure services developed within the Shared Infrastructure Services team adequately meet business needs
What you need to be successful in this role
- Bachelor's degree in computer science, information systems, or a related degree, or equivalent work experience
- Minimum 10 years of technical experience, with five years as an infrastructure engineer in respective technologies is required
- 5+ years of experience in Infrastructure management
- Proven leadership experience in a similar role, with a track record of managing teams and projects effectively
- Demonstrated understanding of relevant Infrastructure Services, as well as common troubleshooting techniques
- Understanding of compliance requirements in an IT environment (e.g., NERC CIP, SOC1, SOC2, etc.)
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Ability to manage multiple priorities and projects simultaneously
- Driven with a desire for growth and professional development
- Capable of maintaining high standards of accuracy and quality
