Incident Response Coordinator
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Are you looking for your next job opportunity? If so, Randstad is looking to hire an Incident Coordinator who will be responsible for leading and managing the response to IT Operations incidents, including effectively driving the resolution flow of an incident from start to finish. The shift is 7:00 PM - 7:00 AM. If you have the skills for this opening, please apply!
location: BELOIT, Wisconsin
job type: Contract
salary: $36 - 37 per hour
work hours: 7am to 3pm
education: Bachelors
responsibilities:
Required Skills -
ITIL Framework Knowledge
Root Cause Analysis
Incident Management
Troubleshooting
Effective Time Management
Written and verbal communication skills
ServiceNow
Job Duties -
- Responsible for incident response, overseeing incidents from open until resolution, or until escalation to major incident management, ensuring incident SLA standards are met.
- Support incident resolution progression, getting regular status reports from teams, ensuring incidents are updated in a timely manner, and helping to coordinate next steps, to ensure the incident response is on track.
- Coordinate and communicate with response teams during an incident, serving as a facilitator for the teams and members, to ensure an efficient, coordinated effort.
- When necessary, the incident coordinator will escalate incidents to major incident management, according to their criteria, and ensure a seamless transition of ownership to expedite resolution.
- Upon incident resolution, collaborate with teams to conduct post incident reviews, capture lessons learned, and update knowledge base articles as appropriate.
- Manage and maintain application triage knowledge base articles ensuring accuracy and best practices.
Job Requirements -
Bachelor's Degree in Computer Science or related field
Minimum of 2 years of professional experience
Experience analyzing, supporting, and troubleshooting complex enterprise applications and processes.
Candidate should have excellent written and verbal communication skills and should be comfortable communicating with all levels of the organization
A creative and persistently professional demeanor would excel at this position
Desired Skills & Experience -
ITIL Certification
Project Management Certification
Agile Knowledge
Data Analysis
qualifications:
- Experience level: Experienced
- Minimum 2 years of experience
- Education: Bachelors
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.