Incident Response Coordinator

job summary:

Are you looking for your next job opportunity? If so, Randstad is looking to hire an Incident Coordinator who will be responsible for leading and managing the response to IT Operations incidents, including effectively driving the resolution flow of an incident from start to finish. The shift is 7:00 PM - 7:00 AM. If you have the skills for this opening, please apply!

location: BELOIT, Wisconsin

job type: Contract

salary: $36 - 37 per hour

work hours: 7am to 3pm

education: Bachelors



responsibilities:

Required Skills -

ITIL Framework Knowledge

Root Cause Analysis

Incident Management

Troubleshooting

Effective Time Management

Written and verbal communication skills

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Job Duties -

- Responsible for incident response, overseeing incidents from open until resolution, or until escalation to major incident management, ensuring incident SLA standards are met.

- Support incident resolution progression, getting regular status reports from teams, ensuring incidents are updated in a timely manner, and helping to coordinate next steps, to ensure the incident response is on track.

- Coordinate and communicate with response teams during an incident, serving as a facilitator for the teams and members, to ensure an efficient, coordinated effort.

- When necessary, the incident coordinator will escalate incidents to major incident management, according to their criteria, and ensure a seamless transition of ownership to expedite resolution.

- Upon incident resolution, collaborate with teams to conduct post incident reviews, capture lessons learned, and update knowledge base articles as appropriate.

- Manage and maintain application triage knowledge base articles ensuring accuracy and best practices.

Job Requirements -

Bachelor's Degree in Computer Science or related field

Minimum of 2 years of professional experience

Experience analyzing, supporting, and troubleshooting complex enterprise applications and processes.

Candidate should have excellent written and verbal communication skills and should be comfortable communicating with all levels of the organization

A creative and persistently professional demeanor would excel at this position

Desired Skills & Experience -

ITIL Certification

Project Management Certification

Agile Knowledge

Data Analysis

qualifications:

• Experience level: Experienced
• Minimum 2 years of experience
• Education: Bachelors

skills:

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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.