Production L3 Support - Banking Domain Must
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Role: Production L3 Support
Location: New York, NY (Hybrid Onsite 3 Days a Week)
Duration: Long Term Contract
Responsibilities:
- Provide Level 1 & 2 support to various middle and back-office applications (IPM, IOM, Gloss, Swift, BPSA, PMC, Algo, OWS etc)
- Manage the minor enhancement requests as prioritized by business and deploy into production following the Change management cycle.
- Work on service requests using the Incident / Problem / Service management workflow, raised by business users and provide resolution.
- Work closely with SME's on any such requests as per the needs.
- Work independently and represent status on different tasks with SME s.
- Implement methods for continually improving the support systems/processes.
- Provide application and system monitoring
- Handle Change Management
- Provide release management services
- Perform fail-over and manage disaster recovery activities.
Skills:
Experience with
- Production Support / Dev Ops / SRE (Min 4 years of experience, adjust as payrole/grade)
- Various RDBMS (Oracle, MS SQL Server, Sybase etc)
- Batch Job Schedulers (TWS / Autosys )
- Scripting (Unix/Linux, Perl, PowerShell).
- ServiceNow
- Informatica
- DevOps
- Experience with BI tool such as Qlikview / Qliksense
- Financial Services Industry
Other Requirements:
- Excellent analytical skills.
- Able to function effectively as a member of a team.
- Good oral and written communication skills.
- Collaborate with various individuals/teams to find resolution to the problem.
- Willing to learn
- Bachelor s degree, preferably in Computer Science or Engineering or any other relevant technical skills.
Nice To have:
- Cloud Experience -AWS/Azure
- RPA UI Path knowledge
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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