Senior Onboarding Engineer
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We are seeking an experienced Senior Onboarding Engineer to lead the technical implementation and customer success initiatives for federal agencies, particularly within the Department of Defense (DoD) and Intelligence Community (IC). The ideal candidate will guide customers through successful complex solution deployment and adoption, combining deep technical expertise with strong project management and customer success skills. This position requires a candidate who can successfully guide customers through complex technical implementations while ensuring high satisfaction and adoption rates.
Technical Implementation & Onboarding
- Lead technical onboarding and implementation projects for enterprise security solutions
- Design and execute implementation plans for Privileged Access Management (PAM) and Zero Trust architectures
- Configure and optimize solutions based on customer requirements and environment specifications
- Develop integration workflows with existing ICAM products such as SailPoint, PING, and OKTA
- Create and maintain customer-specific deployment environments
- Guide customers through DISA Approved Product List (APL) implementation requirements
Customer Success & Project Management
- Drive successful customer implementations from kickoff to completion
- Develop and maintain project plans, timelines, and implementation documentation
- Conduct technical discovery sessions to understand customer environments and requirements
- Lead regular status meetings and provide progress updates to stakeholders
- Ensure successful knowledge transfer to customer teams
- Conduct post-implementation reviews and health checks
Technical Documentation & Compliance
- Create comprehensive implementation guides and technical documentation
- Develop system architecture and deployment documentation
- Ensure implementations meet DISA STIG requirements and federal security standards
- Document integration specifications and configuration procedures
- Maintain detailed records of customer environments and configurations
Required Qualifications
- Active Secret clearance
- Bachelor's degree in a technical discipline and/or equivalent work experience
- 12+ years of experience in systems engineering or technical implementation
- Strong background in federal IT systems and security requirements
- CompTIA Security+, Network+, and A+ certifications
- Experience with Identity and Access Management (IAM) solutions
- Proven track record in technical implementation and customer onboarding
Required Skills
- Enterprise Architecture
- Cloud Architecture
- Virtual Environments
- Technical Security
- Identity and Access Management
- Privilege Access Management
- Project Management
- DISA STIGs implementation
- Systems Administration
- Customer success management
- Fast-paced, dynamic environment requiring both independent work and team collaboration
- May require travel to customer sites for implementation support
- Must be able to respond to critical implementation issues during deployment phases
- Remote work options available with occasional on-site requirements
Preferred Qualifications
- Experience with AWS and cloud technologies
- Background in DoD or IC environments
- Knowledge of RMF Guidelines and C&A requirements
- Experience with automation and scripting
- Familiarity with JSIG and JAFAN 6/3 government directives
Emergent, a subsidiary of Mythics, LLC, is an award-winning IT solutions provider and value-added reseller based in Virginia Beach, Virginia. Since 2006, Emergent has specialized in solving complex challenges and delivered best-of-class technology solutions to operations in all levels of government, education, and commercial organizations worldwide. At Emergent we are looking for motivated people with the expertise and insight to tackle the toughest client issues.
Why Work at Emergent?Because at Emergent, YOU count! At Emergent, our Corporate Values are at the foundation of everything we do. Our values, Respect Empathy Excellence Fun (REEF), have created an environment that fosters creative thinking, respects your contributions, and accepts nothing less than excellence in serving our customers.
At Emergent, you will experience a truly enjoyable corporate culture. Thanks to our flexible benefits options, you can choose the benefits you want or need. Our benefit options include:
- Comprehensive Health, Dental, and Vision plans
- Premier 401k retirement plan with corporate matching and a 529 college saving plan
- Tax-advantaged Health Savings Account and Dependent Care Flexible Spending Account options
- Legal Resources
In addition to our optional benefits, all full-time employees enjoy:
- Generous work/life balance opportunities supported by a PTO bank, paid holidays, leave programs and additional flex time off
- Employee referral program
- Employee recognition, gift and reward program
- Tuition reimbursement for continuing education
- Remote or hybrid work options
- Engaging company events such as team building activities, quarterly awards, annual kick-off parties
- Employee Resource Groups such as our Values & Women s Leadership Committees Focusing on charitable and volunteering events to give back to our community, creating an inclusive environment for all, and fun employee activities
- Health and wellness-focused activities
- Relaxation Spaces
- In-office gourmet coffee, tea, fresh fruit and healthy snacks
- Corporate GREEN approach tracking energy consumption for reduction and purchasing only environmentally friendly products for our offices
Emergent, LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity, age, marital status, medical condition, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes. Emergent, LLC will treat all employees equally with respect to compensation; opportunities for advancement, including upgrading, promotion and transfer, and all other terms and conditions of employment. This company is a VEVRAA Federal Contractor, and has designed and agreed to implement an Affirmative Action Program in accordance with Executive Order 11246 and VEVRAA Final Rule. Emergent, LLC is able to provide alternative methods of application for those who are unable to complete an online form. Please contact to arrange reasonable accommodations. To read more about your rights, please visit the Department of Labor Disability Rights Fact Sh eet . For more information about Federal laws prohibiting job discrimination, please view the EEO is the Law Poster .
