Senior Benefits Administrator

Position: Senior Benefits Administrator
Location: Jacksonville, FL
Employment Type: CTH

About the Role:
Our company seeks a dedicated Senior Benefits Administrator to manage and enhance our benefits programs and provide crucial support to our team. With a minimum of 3 years in benefits administration, the ideal candidate will bring strong experience in health and welfare benefits, compliance expertise, and a proactive approach to employee support. This position will play a vital role in daily operations and process improvement to streamline benefits functions across our organization.

Key Responsibilities:

• Benefits Program Administration : Develop, implement, and administer a variety of benefit programs, including medical, vision, dental, life, LTD/STD, and retirement accounts (401k or 403b). Act as a liaison with brokers and vendors, facilitating plan design, issue resolution, and benefit program management.
• Employee Support & Education : Lead benefits education, guiding associates through enrollment and onboarding sessions. Address associate inquiries with clear and concise communication, ensuring they have a strong understanding of their benefits options.
• Compliance & Regulatory Oversight : Ensure adherence to ERISA, COBRA, and ACA regulations, managing ACA compliance, 1095-C filing, and related audits. Conduct routine audits and collaborate on non-discrimination testing to maintain compliance.
• Issue Resolution & Root Cause Analysis : Investigate and resolve complex benefits-related issues. Utilize root cause analysis to identify recurring issues, implement solutions, and improve benefits processes.
• Process Improvement : Spearhead initiatives to improve workflows and benefits processes, making operations more efficient and employee-focused. Review, approve, and process benefits invoices, ensuring timely and accurate premium payments.
• Leave of Absence (LOA) Administration : Manage FMLA and other leave programs, ensuring federal and company policy compliance. Experience with ADA and disability claims is a plus.
• Open Enrollment Management : Organize and lead annual open enrollment events, coordinating with multiple departments to ensure smooth implementation across all locations.

Key Qualifications:

• Minimum of 3 years of experience in benefits administration, with hands-on experience across health and welfare programs.
• Proficiency in benefits software systems such as Ceridian Dayforce, ADP, UKG, iCIMS, or Taleo.
• Deep understanding of federal compliance regulations, including ERISA, COBRA, ACA, and FMLA.
• Demonstrated analytical skills, particularly with issue resolution and compliance monitoring.
• Proven track record in process improvement, with the ability to optimize workflows for increased efficiency.
• PHR or SHRM-CP certification preferred.

Ideal Candidate Attributes:

• Attention to Detail : High degree of accuracy in compliance documentation and benefits processing.
• Proactive Problem-Solver : Capable of identifying and addressing issues independently.
• Collaborative : Works effectively across HR and other teams, enhancing the benefits experience for all employees.
• Employee-Centric : Prioritizes employee satisfaction, with a focus on clear and supportive benefits communication.

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