Customer Service Representative
Salary undisclosed
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A thriving technology firm is seeking a Customer Service Representative to join their team. This will be a six-month temporary role.
Onsite in NYC
Hourly pay: $25/hr
Duties:
- Promptly respond and assist customer inquiries via phone, email, and chat
- Maintain a positive and professional attitude toward customers at all times
- Acknowledge and resolve customer concerns and complaints
- Maintain knowledge of products and services in order to appropriately communicate with customers
- Keep records of customer interactions, comments, and concerns
- Ensure all transactions are completed in compliance with federal, state, and local regulations
- Provide feedback on the efficiency of the customer service process
- Ensure customer satisfaction and professional support
Requirements:
- Experience working with customer support
- Ability, willingness, and comfort to engage with customers
- Exceptional attention to detail and ability to multi-task
- Strong problem-solving skills
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