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Technical Engineer
Salary undisclosed
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Job Description
Job Description Company Description
Job Responsibilities
- Provide IT services and support to Hogu Technology Services business clients
- Provide support, leadership, and training to help desk technicians
- Manage, work, and track tickets in an MSP ticketing system
- Manage, monitor, and document client IT hardware, software, and services
- Resolve escalated tickets from Level I technicians with Operations Manager
- Participate in IT project planning and execution with Project Manager
- Act as a primary technician and point of contact for multiple dedicated accounts
- Assist clients on site when needed
Qualifications and Skills
- Strong customer service, communication skills and organizational skills
- Strong technical knowledge of Microsoft Windows and Apple OS X
- Demonstrated knowledge of Windows Server
- Demonstrated knowledge of computer networking
- Experience with cloud technology administration
- Experience with ticketing systems and queues
- Ability to consult, plan, and execute IT strategy with clients
- 1+ years experience in the IT industry, MSP experience preferred
- Good documentation skills, attention to detail
- Access to a car, a valid US driver s license, and car insurance
- Must be eager to work hard, to learn many new skills, solve problems, and work efficiently in a managed services environment
Compensation and Benefits
- $19-25 per hour, dependent on experience
- Hybrid
- Friendly, innovative team members and work environment
- Opportunities for education and certification
Job Type: Full-time
Pay: $19.00 - $25.00 per hour
Work Location: Hybrid remote in Framingham, MA 01701
HTS is a local business committed to delivering mission-driven Technology Solutions to small to mid-size businesses across the Greater Boston and Metro West areas. Diversity is at the core of our values, and we embrace inclusivity in all aspects of our business
Company Description
HTS is a local business committed to delivering mission-driven Technology Solutions to small to mid-size businesses across the Greater Boston and Metro West areas. Diversity is at the core of our values, and we embrace inclusivity in all aspects of our business
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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