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Jobs or company...

Technical Support 3

Salary undisclosed

Apply on

Dice
Original
Simplified
job summary:

This position serves as an analyst performing a wide range of professional assignments in an Information Technology environment. Serving as a technical expert, provides problem diagnosis, implementation, administration, support and maintenance of computer hardware, software and network products. Analyst provides on-site or remote access diagnosis and resolution of computer hardware and software problems using a highly integrated and specialized set of diagnostic tools with elevated privileges. The position also serves to lead, coordinate and oversee teams that work on processes, procedures and technical specifications; plans, designs and oversees analytical and technical assignments and the implementation of computer hardware, software and network components.




location: Detroit, Michigan

job type: Contract

salary: $35.63 - 40.63 per hour

work hours: 8am to 5pm

education: Bachelors



responsibilities:



  • Communicate effectively, both orally and in writing, with users, unit staff and Managers
  • Maintain a broad system knowledge, knowledge of computer related equipment, and end user software
  • Analyze operational problems
  • Investigate alternative solutions and potential risk
  • Initiate corrective action
  • Record and report status
  • Teach and assist other staff and users
  • Project management
  • Server support
  • Telecommunications support
  • Database systems support
  • Enforce security standards

What is the function of the work area and how does this position fit into that function?


Provide support to the agency end users to maximize the productivity and efficiency of their computer-related equipment and processes. This position serves as a technical analyst in the implementation of computer technology and automation initiatives.







qualifications:

  • Experience level: Experienced
  • Minimum 3 years of experience
  • Education: Bachelors (required)


skills:
  • Technical Support
  • customer service



    Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

    At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

    Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

    This posting is open for thirty (30) days.



    • Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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