Epicareer Might not Working Properly
Learn More

ServiceNow Business Analyst

  • Full Time, onsite
  • Advent Global Solutions, Inc.
  • On Site Hybrid, United States of America
Salary undisclosed

Apply on


Original
Simplified

Role name:

ServiceNow Business Analyst

Role Description:

1. Requirement Gathering and Analysis:- Work with stakeholders across procurement, case management, S2P, and ITSM domains to gather detailed business requirements. - Conduct gap analysis between current processes and desired outcomes, identifying areas where ServiceNow can deliver value. - Document and prioritize requirements, ensuring alignment with business goals. 2. Process Mapping and Documentation: - Develop detailed process maps for existing and proposed processes within Procurement, Case Management, S2P, and ITSM. - Create and maintain comprehensive documentation, including business requirements documents (BRDs), functional specifications, and user stories. - Ensure that documentation is clear, concise, and accessible to both technical and non-technical stakeholders. 3. Solution Design and Collaboration:- Collaborate with ServiceNow developers and architects to design solutions that meet business requirements. - Participate in solution design sessions, providing input on the feasibility and impact of proposed solutions.- Ensure that solutions are user-friendly and aligned with industry best practices. 4. Testing and Validation: - Develop test cases and coordinate user acceptance testing (UAT) to validate that solutions meet business needs. - Identify, track, and resolve defects or issues during the testing phase. - Ensure that the final deliverables are of high quality and fully meet the specified requirements. 5. Change Management and Training:- Assist in the development and execution of change management plans to ensure successful adoption of new solutions. - Prepare and deliver training materials for end-users and administrators.- Provide ongoing support during and after the implementation to ensure smooth transition and adoption.6. Stakeholder Communication and Management:- Serve as a liaison between business stakeholders and the technical team, ensuring clear communication and understanding of requirements. - Facilitate workshops, meetings, and presentations to communicate project status, risks, and issues. - Build strong relationships with stakeholders to foster collaboration and ensure alignment throughout the project lifecycle.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job