ServiceNow Business Analyst
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Role name: | ServiceNow Business Analyst |
Role Description: | 1. Requirement Gathering and Analysis:- Work with stakeholders across procurement, case management, S2P, and ITSM domains to gather detailed business requirements. - Conduct gap analysis between current processes and desired outcomes, identifying areas where ServiceNow can deliver value. - Document and prioritize requirements, ensuring alignment with business goals. 2. Process Mapping and Documentation: - Develop detailed process maps for existing and proposed processes within Procurement, Case Management, S2P, and ITSM. - Create and maintain comprehensive documentation, including business requirements documents (BRDs), functional specifications, and user stories. - Ensure that documentation is clear, concise, and accessible to both technical and non-technical stakeholders. 3. Solution Design and Collaboration:- Collaborate with ServiceNow developers and architects to design solutions that meet business requirements. - Participate in solution design sessions, providing input on the feasibility and impact of proposed solutions.- Ensure that solutions are user-friendly and aligned with industry best practices. 4. Testing and Validation: - Develop test cases and coordinate user acceptance testing (UAT) to validate that solutions meet business needs. - Identify, track, and resolve defects or issues during the testing phase. - Ensure that the final deliverables are of high quality and fully meet the specified requirements. 5. Change Management and Training:- Assist in the development and execution of change management plans to ensure successful adoption of new solutions. - Prepare and deliver training materials for end-users and administrators.- Provide ongoing support during and after the implementation to ensure smooth transition and adoption.6. Stakeholder Communication and Management:- Serve as a liaison between business stakeholders and the technical team, ensuring clear communication and understanding of requirements. - Facilitate workshops, meetings, and presentations to communicate project status, risks, and issues. - Build strong relationships with stakeholders to foster collaboration and ensure alignment throughout the project lifecycle. |