Sr. Content Manager/Change Management

Our Impact: The Modern Delivery Office manages the software delivery methodologies for the firm. We support enterprise-wide initiatives using influence over authority and provide thought leadership for our key partners to continue improving and maturing. Using a customer and product-centric mindset, the Modern Delivery Office provides a framework and guidance across various business divisions to create consistency and continuity across the firm.
Your Impact: Responsible for the change management of critical enterprise projects by leveraging a change management methodology, process, and tools to create a strategy to support adoption of the changes required by a project or initiative. Assess change impacts by conducting impact analyses, assessing change readiness and stakeholder management. Lead and support training and communication efforts for technology delivery and tools by enabling the design, development, delivery, and management of key communications. Lead training efforts by providing input, document requirements and supporting the design and delivery of training programs. Requires proficiency in agile methodology and technology implementations to streamline multiple methodologies into a concise package when necessary. Sometimes referred to as the internal consultant, this senior level employee needs to be able to thrive in an environment with multi-disciplinary projects, therefore needs a broad knowledge of the firm and its key functions.

Qualifications:

• 7-10 years related experience, 2+ years Agile methodology experience

• Bachelor s degree or equivalent work experience.

• Experience in creating modern modes of training material such as On- Demand training Video series.

• Strong change management and program management experience, proven ability to lead a complex and matrixed change effort across multiple portfolios

• Lead change management communication strategy to ensure organizational change is easily understood, adopted, and measured.

• Ability to facilitate meetings, influence stakeholders and effectively navigate company politics. Lead a cooperative effort among members of a project team.

• Design & execute a comprehensive change strategy for various projects in Modern Delivery (MD), ensuring MD communications align with the company vision, business strategy and brand.

• Ability to create simple visualizations for a diverse internal audience.

• Translate complex data into digestible visuals and/or short videos for executive reporting. Atlassian Suite experience (JIRA, Confluence)

• Knowledge of the secondary mortgage market a plus

Keys to Success in this Role:

• Energetic and strategic thinking change agent, not afraid be imaginative, balance risk and innovation to create unique solutions to everyday business problems.

• Atlassian Suite experience (JIRA, Confluence)

• Agile certifications

• Change Management Certification

• Self-starter that is an instinctual and critical problem solver; able to adapt and change directions in a fast-paced, risk averse environment.

• Resourceful, able to work independently, self-manage workload as well as collaborate in a group setting using effective influence and negotiation skills.

• Effective, credible communicator with strong creative presentation skills

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