Customer Success Product Manager

Stefanini Group is hiring!

Stefanini is looking for a Customer Success Product Manager for San Francisco, CA (Hybrid role).

For quick Apply, please reach out to Ravi Singh: /



W2 candidates only!

The Enterprise Data Services (EDS) team has an immediate opening for a Customer Success Manager. Our team delivers a centralized data and analytics platform that provides advanced data migration and analytics solutions for our district customers.We work with technologies that are part of the next generation data ecosystem, which includes tools used for data storage, data processing, data integration, data lakes, data warehousing, and data analytics.To be successful in this role, you must be passionate about product management. You must also have excellent oral and written communication skills and be a strong leader with experience in managing products and services across complex customer landscapes, recommending appropriate product solutions while meeting customer expectations and business needs.This position requires a candidate who has a proven track record working in a highly dynamic environment, who can maintain strong relationships with our customers and partners and is technically savvy with business acumen.This role will focus on ensuring cross-product customer success for multi-product engagements across the Enterprise Data Services product portfolio. In this role, you will help develop processes and procedures for the qualification of leads, transformation of customer outreach into product onboardings and operate cross-product when engagements involve multiple product teams. As part of the team, Enterprise Data Services team is partnered with multiple business lines and other IT groups. The Customer Success Product Manager will have the opportunity to work directly with Data Architects, Product Owners, Design Engineers, Developers and Business Analysts in a rapidly evolving environment. This role will be instrumental in shaping customer relationship/engagement, organizational alignment, business improvement, product marketing and support of emerging product development.



Primary Responsibilities:Develop a customer success delivery strategy(s) with clear goalsCommunicate clearly and consistently to manage expectations and understand and provide a positive customer journey from start to finish.Provide analysis and reporting of customer feedback.Collect and share customer feedback with relevant teams.Develop metrics that provide insight to product teams and managementLeverage empathy and relationship skills to foster strong customer and product team connections to enable the delivery of value from multiple product teams.Responsible for processes, tools and platforms, cross-functional communication, client engagement and critical stakeholder management for enterprise cloud data products and servicesInfluence product requirements and feature roadmaps from concept through delivery. May oversee development of business requirements, which align with the overall objectives and manage scope to plan. Provide consulting and guidance on business solution development in the data and analytics space and cloud technologiesDemonstrate leadership, collaboration, exceptional communication, negotiation, strategic and influencing skills to gain consensus and produce the best solutions.Engage with Senior leadership, business leaders to share the business value.Promote collaboration across business and IT organizations

7+ years of product management customer success experienceFamiliarity with cloud technologiesExcellent relationship building and communication skills.Demonstrates analytical and problem-solving skills.Ability to coordinate and work with diverse groups of subject matter experts.Must possess strong technological aptitude along with strong system and process analysis skills.Must possess solid business acumen, and can communicate effectively, conduct meetings and deliver formal presentations.Ability to work effectively independently or in a team environment.Ability to influence successfully in a highly matrixed or virtual organization.





Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives



Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers.





About Stefanini Group:The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are CMM Level 5 company.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.