ServiceNow Business Process Consultant / ServiceNow Product Manager - (Hybrid onsite - W2 contract)

Job Title : ServiceNow Business Process Consultant / ServiceNow Product Manager- Security Incident Response (SIR)

Location: Irving, TX (Hybrid onsite)

Duration : Long term contract

Contract: W2 / C2C IC (Own corp individual contractor only)

Job Description:

Manager Notes:

The role we're hiring for will primarily be working with the Security Incident Response (SIR) module.

Responsibilities

• Manages deployed ServiceNow products and platform leadership
• Coordinates with other platform stakeholders to swiftly remediate defects that block CSFC activities
• Manages the CSFC ServiceNow roadmap and prioritizes feature requests
• Informs wider CSFC product management efforts
• Support consensus-building across teams for transformative projects, developing products to secure buy-in from both senior stakeholders while working directly with teams responsible for execution
• Research market and peer cyber capabilities and best practices. Develop and organize insightful, relevant commentary to be shared with broader team and senior executives for potential implementation.
• Evaluate systems and processes spanning multiple CSFC teams to ensure maximum efficacy and relevancy
• Liaise with internal and external parties (e.g., peer institutions, security vendors, service vendors, auditors, etc.)

Requirements

• 5 years of experience in Product Management, preferably with a cybersecurity focus
• Experience in managing complex backlogs
• Working knowledge of agile methodologies, vendor engagement, and experience with managing consulting engagements
• Given the nature of the CSFC and the challenges it faces, the ideal candidate should be passionate about cyber security. A familiarity of operating systems, basic networking, common security tools, and knowledge of cyber security industry technical terms is preferred
• High attention to detail and work quality with the ability to focus on complex problems for a sustained period
• Strong and efficient Excel and PowerPoint abilities required
• Demonstrable interest in innovation and disruption to improve systems and processes
• Highly motivated, with the ability to own tasks and execute on management direction and guidance with minimal supervision
• Strong interpersonal skills, with the ability to build consensus and secure buy-in from multiple levels of stakeholders and peer teams
• Diverse problem-solving experience gained from driving change-leadership activities
• Ability to structure less defined requirements into measurable tasks and milestones
• Experience working in cross-functional teams across silos and organizations
• Superior organization and experience managing many tasks and dynamic priorities simultaneously
• Ability to perform under tight deadlines and deliver high-visibility products

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