Salesforce program manager with healthcare exp.---Remote position

• Sr. Program Manager - Salesforce
• Looking for a strong salesforce PGM who has implemented salesforce communities (now called salesforce experience) as well as the SFDC customer service module
• Need a strong PGM who takes complete ownership, has strong executive presence presenting, etc... Need to be polished and articulate.
• Managed Programs related to deployment of Salesforce Communities
• Knowledge of AI / ML automation implementation for Customer Care Services with Salesforce
• Technical acumen and ability to understand architecture / solution design + integrating Salesforce with e-Commerce Systems.

Responsibilities

• Works across the MMS organization and support functions (Product, Sales, Analytics, Engineering, Finance, and Legal) to prioritize, track progress, identify risks, and communicates updates of all projects within the program in one view. Manage and deliver business critical initiatives to exceed customer and stakeholder expectations.
• Own large, cross-functional e-commerce portal initiatives/workstreams and help define incremental breakdown of the work for implementation and value delivery in an accelerated fashion.
• Be accountable to drive initiatives/workstreams within the e-commerce transformation, apply the most effective best practices, foster meaningful collaboration, increase technical delivery velocity, quality, predictability and value, and improve customer satisfaction.
• Ensure milestones for Initiatives in implementations are on track and measure against value articulated at the end of each delivery cycle.
• Primary point of contact for Initiatives with stewardship through implementation to realize business value delivery of the initiative as defined in the business case.
• Provide support to Portfolio Managers and Business Owners for structuring their Business Case and MVP or Feature Definition.
• Enable Product and Release Roadmap creation in collaboration with Solution Architects, Business Owners, Product Managers and teams as needed.
• Schedules, drives, and facilitates key project discussions and updates with a structured agenda. Manages and drives follow-ups to completion.
• Accountability and ownership of key initiatives to achieve program goals, including managing scope and timeline.
• Plans and executes internal meetings and events.
• Leads through issues and roadblocks while anticipating and managing program / project risks.
• Acts as a change agent and a Program / Project Management evangelist to the team helping the team use structured, and consistent where appropriate, project management frameworks, methodologies, and tools.
• Builds and develops internal customer relationships.
• Ability to shift between the big picture and project level details. Works through detailed issues when required.
• Adapts delivery approach to effectively support the team and stakeholders.
• Actively communicates with customer leadership, project sponsors, key stakeholders, and project teams within and across programs.

Skills

• 7-10 years of experience in large, global organization in cross-functional roles with progressive responsibility specifically in e-Commerce and Portal Technologies in a healthcare provider setting.
• Experience managing programs related to deployment of Salesforce Communities
• Knowledge of AI / ML automation implementation for Customer Care Services with Salesforce
• Technical acumen and ability to understand architecture / solution design + integrating Salesforce with e-Commerce Systems.
• Experience developing next Generation program/project management tools, state of the art methodologies for effective Delivery Management and KPIs specific to program management.
• Deep experience with SDLC, Product Development Lifecycle.
• Understanding of Agile, SAFe and Bi-Modal Delivery Structures
• Proven leadership capability to run large program delivery spanning multiple organizations and stakeholders. Proven ability to influence without formal authority.
• Experience with conflict resolution, working with executive management in prioritization, negotiating in matrix organization while delivery program management value to the business.
• Bachelor s degree in business, Technical or Healthcare Related field.
• Strong ability to communicate and influence.
• Detail oriented and highly organized.
• Works well in a team centered environment as well as the ability to work independently
• Experience in healthcare a must.
• PMP Certification a plus

Thanks & Regards

Asif Equabal

Sr. Account Manager

People Integra LLC (Formerly Business Integra Inc.)

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