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ServiceNow Architect

  • Full Time, onsite
  • Advent Global Solutions, Inc.
  • Hybrid, United States of America
Salary undisclosed

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Role: ServiceNow Architect

Location: Richmond, VA (Hybrid)

Experience:

  • 10 to 15 years experienced in administration/implementation/configuration of an ITSM solution in medium to large organization
  • 10+ years experience in administration/implementation/configuration of ServiceNow in the areas of ITSM, ITBM, ITOM (not limited to) and Scoped Application solution
  • Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations, Converting Business Requirements into Technical Solutions
  • Lead at least a couple of Implementation projects in different ServiceNow modules including Scoped applications and 1 complete Implementation lifecycle for ServiceNow
  • ServiceNow custom application design and development experience
  • Past work experience with industry leading providers of ITSM tools

Responsibilities:

  • Responsible for handling a team of ServiceNow resources, providing necessary guidance for Implementation, Integration, Data transfer, Support and Development including enhancement requests
  • Responsible for developing/administering technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond.
  • Good practice web programming techniques to configure robust solutions utilizing the ServiceNow platform while making informed recommendations to process users.
  • Applies innovative technology to business processes in order to develop new solutions and troubleshoot issues
  • Consults with business analyst/Process Leaders to develop appropriate technical solutions in Service Now
  • Follows up on outstanding development needs and provides timely status reports to the project manager
  • Advises on options, risk and impacts on business/ITIL processes
  • Communicates technical problems and solutions to both technical and non-technical audiences

Skills Overview:

  • ServiceNow platform implementation, development, support, enhancement
  • ServiceNow Discovery Configuration, Run Book Automation preferred
  • Knowledge of web based development languages; specifically JavaScript, Ajax, HTML, CSS
  • Strong customer service and excellent verbal/written communication
  • Excellent attention to details, ability to multitask, and effective time management skills
  • Understand full ITSM application lifecycle
  • ITIL certified desired
  • Provide architectural and design inputs in the ServiceNow implementation work domain separated instance in Agile/Scrum SDLC process
  • Work with Platform Owner to create Shared Support ServiceNow roadmap
  • Proven experience of creating the architecture, design, Javascript coding and development of solutions
  • Review requirements/stories and build solution specifications
  • Develop and maintain Platform best practices and standards
  • Ensure adherence to Platform best practices and standards
  • Plan platform upgrades along with other stakeholders
  • Act as ServiceNow L3 expert for platform incidents and defects
  • Plan, design and architect ServiceNow integrations
  • Provide technical direction and training to Platform team

Regards,

Akhil

akhil(dot)

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