Helpdesk Specialist Entry with Min 1yrs exp in providing support to end users, server, or mainframe apps/hardware(Phone&In Person Interview)(ONSITE_Local to DMV Area)
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We are looking for a Helpdesk Specialist Entry (Min 1+ Yrs. Exp) ONSITE (Both Phone and In Person Interview).
POSITION DESCRIPTION
DIRECT CLIENT Position
Number of positions: 1
Length: 12 Months+
Work Address: Washington, DC 20024
Immediate interviews (Both Phone and In Person Interview)
Please Note this position is 100% ONSITE
Install and configure software and hardware components of computer and network systems. Provide technical support to users and troubleshoot system and network issues. Perform diagnostic tests and maintenance procedures.
Description
looking for an entry level Help Desk Specialist to install and configure hardware and software components of network systems. This role involves providing technical support to users, troubleshooting network issues, and perform diagnostic tests to ensure optimal system performance.
Responsibilities:
1. Responds to and diagnoses problems through discussion with users.
2. Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.
3. Ability to understand and maintain inventory management.
4. Provides support to end users on a variety of issues.
5. Identifies, researches, and resolves technical problems.
6. Responds to telephone calls, emails, and personnel requests for technical support.
7. Documents, tracks, and monitors the problem to ensure a timely resolution.
8. Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.
9. Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
10. Simulates or recreates user problems to resolve operating difficulties.
11. Recommends systems modifications to reduce user problems.
12. Knowledge of Office 365.
13. Ability to maintain users accounts in Active Directory.
Minimum Education/Certification Requirements:
Bachelor's degree in IT or related field or equivalent experience
Description
looking for an entry level Help Desk Specialist to install and configure hardware and software components of network systems. This role involves providing technical support to users, troubleshooting network issues, and perform diagnostic tests to ensure optimal system performance.
Responsibilities:
1. Responds to and diagnoses problems through discussion with users.
2. Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.
3. Ability to understand and maintain inventory management.
4. Provides support to end users on a variety of issues.
5. Identifies, researches, and resolves technical problems.
6. Responds to telephone calls, emails, and personnel requests for technical support.
7. Documents, tracks, and monitors the problem to ensure a timely resolution.
8. Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.
9. Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
10. Simulates or recreates user problems to resolve operating difficulties.
11. Recommends systems modifications to reduce user problems.
12. Knowledge of Office 365.
13. Ability to maintain users accounts in Active Directory.
Minimum Education/Certification Requirements:
Bachelor's degree in IT or related field or equivalent experience
Required/Desired Skills
Candidates must have ALL the "Required" skills in order to be considered for the position. "Desired" or "Highly Desired" skills are a PLUS but may NOT be required.
Skill Matrix
| Experience with Business workflow processes | Required / Desired | Amount | of Experience |
| 1-5 yrs. diagnosing and resolving end user computer/computer peripherals problems | Required | 1 | Years |
| 1-5 yrs. providing second-tier support to end users, server, or mainframe apps/hardware | Required | 1 | Years |
| 1-5 yrs. documenting, tracking, and monitoring end user, server, or mainframe apps/hardware problems | Required | 1 | Years |
| Assisting in the setup, re-installation or replacement of IT equipment between floors. | Required | 1 | Years |
| Resolving issues and or troubleshooting issues to supervisor. | Required | 1 | Years |
| Ability to communicate issues and work in team environment. | Required | 1 | Years |
| Knowledge of IT hardware configuration and installation (pc's monitors setup) | Required | 1 | Years |
| Bachelor's degree in IT or related field or equivalent experience | Highly desired | 5 | Years |
| Must be willing to work onsite | Required | 0 | |
| Must be able to lift 20 lb | Required | 0 | |
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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