Case Routing Analyst

We are offering a long-term contract employment opportunity for a Case Routing Analyst based in San Francisco, California. As part of our team, you will have the opportunity to work remotely, applying your skills in Sales Support, Salesforce.com, and Microsoft Outlook. This role involves analyzing data entries and managing administrative tasks related to Salesforce.

Responsibilities:
Analyze data entries and determine necessary actions
Utilize Salesforce.com to manage and route cases appropriately
Identify missing data and determine where it needs to be directed
Keep track of case progress and ensure necessary actions are taken
Offer sales support as required, enhancing our customer service delivery
Use Microsoft Outlook for communication and scheduling purposes
Monitor customer accounts and take appropriate action when necessary
Maintain accurate customer credit records
Process customer credit applications accurately and efficiently. A bachelor's degree or equivalent experience in a related field
Proven experience in Sales Support
Proficiency in using Salesforce.com for case routing and management
Proficient in Microsoft Outlook for email communication and scheduling
Excellent analytical and problem-solving skills
Ability to work independently and as part of a team
Strong attention to detail and organizational skills
Excellent written and verbal communication skills
Ability to manage multiple tasks and priorities in a fast-paced environment
High level of professionalism and confidentiality
Demonstrated ability to learn new software and systems quickly.