Apply on
Original
Simplified
Job Description
Job Description
IT Technician (100% Onsite)
Additional Information: Applicants must have authorization to work in the United States without the need for visa sponsorship or support. We do not entertain C2C arrangements or engage with third-party intermediaries for this position.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Responsibilities include, but are not limited to:
- Answer incoming calls and log all customer questions and issues accurately and efficiently into the help desk ticketing system.
- Troubleshoot hardware and software-related issues, including networking issues (TCP/IP), Microsoft Office suite, and custom applications.
- Assist end-users with equipment setup, including desktops, projectors, video conferencing systems, etc.
- Build PCs for internal company use, including image creation/maintenance.
- Assist with technical training and user education as needed.
- Support special project work as needed.
- Stay informed on current technology trends and best practices.
- Provide PC and printer repair.
- Deliver white-glove service to senior leadership.
- May require after-hours support (<10%).
QUALIFICATIONS:
To perform this job successfully, candidates must be able to perform each essential duty satisfactorily.
- 2-4 years of experience with Microsoft Windows OS and in troubleshooting hardware such as printers, desktops, and laptops.
- Experience with the Microsoft Office Software Suite.
- Training and/or experience with LAN, WAN, and wireless network support.
- Strong troubleshooting skills and attention to detail.
- Comfort with providing high-touch service to leadership.
- Ability to interface with users in a clear and user-friendly way.
- Experience with Phone/PBX systems is a plus.
- Airwatch/MDM experience is a plus.
- Strong communication and interpersonal skills.
- Demonstrated honesty, integrity, and respect for others, with flexibility and openness to change.
EDUCATION and/or EXPERIENCE:
- High school graduate required; some college and/or technical school preferred.
PHYSICAL DEMANDS:
The physical demands here represent those that must be met to successfully perform essential job functions. Reasonable accommodations may enable individuals with disabilities to perform these functions.
- Frequent use of hands to operate objects, tools, or controls; frequent standing, walking, and talking/hearing.
- Occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl.
- Occasionally required to lift/move more than 50 pounds.
ADDITIONAL REQUIREMENTS:
- Candidates must be legally authorized to work in the United States; no visa sponsorship is available.
- No C2C or third-party candidates, please.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job Similar Jobs