Entertainment Coordinator- Universal Epic Universe
Salary undisclosed
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Job Summary
Provides leadership and administrative duties in support of Entertainment venue(s) and venue management by upholding and reinforcing company and venue specific policies and procedures; overseeing daily operation of venue(s); providing work direction to team members; ensuring show quality, guest service, and safety expectations are achieved; and completing tasks and assignments critical to the daily operation of the Entertainment venue(s).
Major Responsibilities
Oversees the daily operation of an Entertainment venue(s); providing work direction to team members; ensuring show quality, guest service, and safety expectations are achieved; and completing tasks and assignments critical to the daily operation of the Entertainment venue(s).
Education
Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.
Universal Orlando Resort. Here you can.
Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & 2024 Universal Studios. All rights reserved. EOE
Provides leadership and administrative duties in support of Entertainment venue(s) and venue management by upholding and reinforcing company and venue specific policies and procedures; overseeing daily operation of venue(s); providing work direction to team members; ensuring show quality, guest service, and safety expectations are achieved; and completing tasks and assignments critical to the daily operation of the Entertainment venue(s).
Major Responsibilities
- Performs administrative responsibilities in support of venue(s) and venue management which include; preparing weekly team member schedules, show rotations and set grids, daily flash reports and overtime justifications, documenting team member recognition/performance improvement observations, venue supply inventory maintenance and ordering, budget tracking, maintaining company information and TSAT communication boards, EHS housekeeping inspections, EHS compliance tracking.
- Provides work direction to team members; communicates and reinforces company and venue specific expectations of behavior and performance standards; initiates team member feedback discussions for recognition and performance improvement, compiles written documentation of observed behaviors for Stage Manager.
- Observes and monitors shows/sets to ensure highest standards of show quality, guest satisfaction, and safety are being achieved; addresses and follows up on any observed show quality, guest, or safety issues utilizing the necessary departments and Entertainment manager on duty to expedite a resolution. Monitors the quality, cleanliness and facility maintenance standards to ensure the venue is “Show Ready” for our guests at all times
- In the absence of the SM/ASM, oversees the operation of venue and is the first point of contact for team members, guests, and interdepartmental partners when show critical decisions are made. Reinforces the application of all company policies & procedures as well as addressing any immediate employee relations issues pertaining to the venue(s). Responsible communicating information relevant to the operation of the venue(s) to both upper management and team members.
- Performs opening and/or closing duties for the venue(s) including: Checking in cast and crew, conducting daily start-up meetings, handling all staffing issues resulting from team member’s calling out sick/personal, monitoring start-up/shut down procedures, communicating operational readiness or staffing/technical problems with partnering departments, adjusting staffing levels, grids and rotations to accommodate park attendance/business needs, and compiling daily FYI for distribution.
- Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
- Performs other duties as assigned.
Oversees the daily operation of an Entertainment venue(s); providing work direction to team members; ensuring show quality, guest service, and safety expectations are achieved; and completing tasks and assignments critical to the daily operation of the Entertainment venue(s).
Education
- High school degree or GED is required.
- Technical school is preferred.
- Associate’s degree (AA) is preferred.
- 1+ years experience within the entertainment or theme park industry preferred
- ; or equivalent combination of education and experience.
- Proficient in Microsoft Word, Excel and Outlook.
Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.
Universal Orlando Resort. Here you can.
Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & 2024 Universal Studios. All rights reserved. EOE
Job Summary
Provides leadership and administrative duties in support of Entertainment venue(s) and venue management by upholding and reinforcing company and venue specific policies and procedures; overseeing daily operation of venue(s); providing work direction to team members; ensuring show quality, guest service, and safety expectations are achieved; and completing tasks and assignments critical to the daily operation of the Entertainment venue(s).
Major Responsibilities
Oversees the daily operation of an Entertainment venue(s); providing work direction to team members; ensuring show quality, guest service, and safety expectations are achieved; and completing tasks and assignments critical to the daily operation of the Entertainment venue(s).
Education
Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.
Universal Orlando Resort. Here you can.
Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2024 Universal Studios. All rights reserved. EOE
Provides leadership and administrative duties in support of Entertainment venue(s) and venue management by upholding and reinforcing company and venue specific policies and procedures; overseeing daily operation of venue(s); providing work direction to team members; ensuring show quality, guest service, and safety expectations are achieved; and completing tasks and assignments critical to the daily operation of the Entertainment venue(s).
Major Responsibilities
- Performs administrative responsibilities in support of venue(s) and venue management which include; preparing weekly team member schedules, show rotations and set grids, daily flash reports and overtime justifications, documenting team member recognition/performance improvement observations, venue supply inventory maintenance and ordering, budget tracking, maintaining company information and TSAT communication boards, EHS housekeeping inspections, EHS compliance tracking.
- Provides work direction to team members; communicates and reinforces company and venue specific expectations of behavior and performance standards; initiates team member feedback discussions for recognition and performance improvement, compiles written documentation of observed behaviors for Stage Manager.
- Observes and monitors shows/sets to ensure highest standards of show quality, guest satisfaction, and safety are being achieved; addresses and follows up on any observed show quality, guest, or safety issues utilizing the necessary departments and Entertainment manager on duty to expedite a resolution. Monitors the quality, cleanliness and facility maintenance standards to ensure the venue is “Show Ready” for our guests at all times
- In the absence of the SM/ASM, oversees the operation of venue and is the first point of contact for team members, guests, and interdepartmental partners when show critical decisions are made. Reinforces the application of all company policies & procedures as well as addressing any immediate employee relations issues pertaining to the venue(s). Responsible communicating information relevant to the operation of the venue(s) to both upper management and team members.
- Performs opening and/or closing duties for the venue(s) including: Checking in cast and crew, conducting daily start-up meetings, handling all staffing issues resulting from team member’s calling out sick/personal, monitoring start-up/shut down procedures, communicating operational readiness or staffing/technical problems with partnering departments, adjusting staffing levels, grids and rotations to accommodate park attendance/business needs, and compiling daily FYI for distribution.
- Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
- Performs other duties as assigned.
Oversees the daily operation of an Entertainment venue(s); providing work direction to team members; ensuring show quality, guest service, and safety expectations are achieved; and completing tasks and assignments critical to the daily operation of the Entertainment venue(s).
Education
- High school degree or GED is required.
- Technical school is preferred.
- Associate’s degree (AA) is preferred.
- 1+ years experience within the entertainment or theme park industry preferred
- ; or equivalent combination of education and experience.
- Proficient in Microsoft Word, Excel and Outlook.
Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.
Universal Orlando Resort. Here you can.
Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2024 Universal Studios. All rights reserved. EOE
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