Messaging Administrator

Summary

The Messaging Administrator is responsible for providing day-to-day operational support for the firms Messaging environment. The supported applications of the firms Messaging environment, include but are not limited to: Exchange, Outlook (and Addins) , Metadata Scrubbing, Email Hygiene, Intune Mobile Suite (iPhone/Android), Proofpoint and Online Archiving.

Duties and Responsibilities

• Provide support, analysis and remediation for escalated support incidents from firms service desk. Enhance Ready For Business (RFB) checks process.
• Liaise with other departs/teams and the Messaging Team (Engineers and Architects)
• Provide troubleshooting support and training to the User Support team
• Monitor Messaging systems to ensure operational availability; document system uptime and usage metrics.
• Review, develop and maintain documentation of knowledge base articles and other support material (Quick Reference Guides (QRG) and Tech Tip emails).
• Perform administrative tasks including: review and monitor of event logs/performance.
• Maintain documentation of processes, procedures, troubleshooting guides and change management logs.
• Escalate problems to vendors, as appropriate and follow up for closure.
• Analyze, plan, test and implement Messaging application software at the direction of management
• Participate in 24x7 on-call support on a rotating basis
• Support utilized technologies and services
• Participate in after business hours operational maintenance activities and deployments, as needed
• Participate in Change Management related activities
• Other duties, as assigned

Qualifications

Education and/or Experience:

Required:

• Bachelors degree and/or equivalent combination of education, training and/or experience.
• Minimum 7 years experience in a technology support and administration role with 3 years providing Level 2 / Level 3 support
• Proven troubleshooting abilities
• Experience troubleshooting complex enterprise systems, such as email, storage infrastructure, mobility, instant messaging, active directory, email hygiene, or similar
• Proven capability to independently research issues and solve unique problems
• Strong knowledge of Outlook and Exchange Online
• Strong knowledge of Windows 2012, 2016, and 2019

Preferred:

• Knowledge of Microsoft Technologies and service offerings
• Experience in email archiving solutions such as Exchange Online Archiving
• Knowledge of electronic management including document retention, deletion and legal hold policies
• Knowledge of network infrastructure and operations
• Security knowledgeable and aware of risks and threats

Other Skills and Abilities:

The following will also be required of the successful candidate:

• Strong organizational skills
• Strong attention to detail
• Excellent writing and documentations skills
• Good judgment
• Strong interpersonal communication skills
• Strong analytical and problem-solving skills
• Able to work harmoniously and effectively with others
• Able to preserve confidentiality and exercise discretion
• Able to work under pressure
• Able to manage multiple projects with competing deadlines and priorities

#Zip

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