Information Systems Technician

Aspire Behavioral Health and Developmental Disabilities Management of Information Technology department is requesting to hire a new applicant for the position Information Technology Technician.

This position requires training and experience leading to competencies needed to independently provide technical support to computer users in an assigned office area. This includes but isnot limited to Electronics Troubleshooting, Analyzing Information , Judgment, Client Relationships, Equipment Maintenance, Reporting Skills, Confidentiality, Quality Focus, Results Driven, Supply Management. Informing Others. comprehensive knowledge of both personal computer (PC) and Locall\/Vireless Area Networks (W/LAN),and Sever administration; hardware and software management; CCTV installation and configuration, Management of Virtual Private Networks; Network Performance Tuning. LAN Knowledge, Problem Solving, Strategic Planning, Multi-tasking, Quality Focus, Coordination, Technical Understanding, Quick Study, Technical Zeal, possession and application of skills in oral communication, and decision making; highly developed competencies in customer service and interpersonal skills. This also includes the ability to install and provide support for PC and LAN hardware and software: and possession of a strong desire to lean and be flexible with regard to new technology and methodology

ADDITIONAL COMPETENCIES:

a. Resolve all issues related to Desktop Management
b. Manage Active Directory, Electronic Medical Record, and Organizations Agency-wide Applications Users
c. Performs information control reviews to include system development standards, operating procedures, system security, programming controls, communication controls, backup and disaster recovery, and system maintenance.
d. Maintains and develops computerized audit software.
e. Prepares and presents written and oral reports and other technical information in a pertinent, concise, and accurate manner for distribution to management.
f. Troubleshooting a variety of computer issues
g. Offering technical support on-site or via phone or email
h. Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests
I. Establishes service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests.
j. Keeps personal equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
k. Documents service and installation actions by completing forms, reports, logs, and records.
l. Provide training to staff on all resources necessary to complete day to day task
m. Performs miscellaneous job-related duties as assigned

GENERAL NATURE OF WORK:Under general supervision Installs, configures, and supports a local area network, wide area network, internet system, computers, desktops and/or mobile devices. Performs necessary maintenance to support network availability.

QUALIFICATIONS:Bachelor's degree in a related field and one year of related experience OR Associate degree in a related field and three years of related experience OR Five years of related experience OR One year at the lower level or position equivalent (ITP040).

(X) A pre-employment physical required for appointment to position.

(X) A fingerprint criminal records investigation required for appointment to position.

(X) Pre-employment drug testing and random alcohol/drug testing required for appointment to position.

(X) Males between 18 and 26 years of age required to present proof of having registered with the Selective Services System as required by federal law or of being exempt from such registration.

(X) An official transcript required from the college that granted your hours and/or degree. The transcript (Primary Source) will need to be furnished to the Human Resources Department.

ALL RELEVANT INFORMATION IS SUBJECT TO VERIFICATION

APPLICATION INSTRUCTIONS:Complete application in exact accordance with instructions on how to complete the work history. Describe background in full and make certain application is signed and dated by applicant. Applications must include a telephone number where the applicant can be reached during the daytime. Incomplete applications, applications with insufficient detail, or applications that are otherwise unacceptable may be returned and can result in applicants not being considered for the position.

NO PHONE CALLS PLEASE! Due to the volume of applications received, we are unable to provide information on application status. Only applicants selected for an interview will be notified. All qualified applicants will be considered; but may not necessarily receive an interview.

TYPE OF RECRUITMENT: (Mark type of recruitment. More than one type may be selected.)

(X) This announcement is open to all qualified applicants.

(X) This announcement is open to all current Aspire BH & DD Services employees who meet minimum qualifications for the position. They include one year of continuous employment in current position, no disciplinary actions, investigations or incidents.

ASPIRE BHDD does not refuse services or employment to anyone based on race, color, national origin, gender, disability, age, or religious or political opinions or affiliations.

An applicant who has a disability which requires special accommodation should contact Personnel at (229) 430-4433 for assistance.

THIS POSITION IS COVERED UNDER THE GEORGIA MERIT SYSTEM OF PERSONNEL ADMINISTRATION AND MUST BE FILLED IN ACCORDANCE WITH THE RULES AND REGULATIONS OF T