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Jobs or company...

IT Service Technician

Salary undisclosed

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Dice
Original
Simplified

Job Description

Job Description

Role: ServicePoint has an immediate need for a solid Service Technician to assist on a 3+ months opportunity located in New York City.

The hours are Tuesday-Saturday Noon-8PM Local time.

The key area for the IT position will center around application support which we have listed below. We would however like to see if there is a candidate who has an understanding of infrastructure. Infrastructure will not be their primary focus however the need basic infrastructure to understanding to support the operations of payment hubs, CRES etc. Infrastructure will be primarily supported through TDX / RSM

Application

(Cegid)

Track tickets assigned to support teams understanding business impacts with aging tickets.

Manage escalations for the above and from Landmark personal

Track issues that are operational versus IT problems

Partner closely with Yumi for training / support

Partner with IT Cegid team on releases

Need to understand impact, training, feedback back to project team

Monitor / report on order monitoring / missing sales

Support selling events

Cegid pairing

Be a champion for Cegid

AWL see below

Administrator for Teams Merchandising application

Owner of Waitwhile application

Owner of traffic count at Landmark

Manage Teams technologies such as walkie-talkies

Assist with escalations for provisioning of applications and access for new staff

Infrastructure:

Manage the Payment hubs and payment devices

Responsible for iPhones and iPhone deployment

Liaise with regional it for replacement and new IT equipment

Knowledgeable on video conference and blue tube technology

Liaison between store and 3rd party technology

o Digital screens

o Wayfinding

o Digital artwork

o 2x restaurant providers

VLM

Ensure that incidents and problems are being managed in a timely manner.

Have a good understanding of AWL so that they can manage enhancement requests.

Manage AWL escalations between store and vendor.

Other:

Coordinate extra support during busy periods and events.

IT support for brand exhibition

Manage any documentation relating to Landmark.

Communication and updates to store leadership team of and IT problems, outages and up and coming enhancements

Qualifications:

3+ years experience working in the IT field

3+ years experience troubleshooting users in a windows-based environment specifically Windows 10 and above

Must have hardware troubleshooting background on desktops and laptops

Some help desk ticketing systems background required with Cegid background being highly preferred.

Ip phone troubleshooting and deployment background required

Knowledgeable on video conference and blue tube technology

Have a good understanding of AWL so that they can manage enhancement requests.

Must have excellent communication and customer services skills.

Must be extremely professional and presentable to the customer

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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