Manager, Smart Home

We are seeking a dynamic and flexible individual to lead our Direct-to-Consumer Smart Home initiative. This role requires someone who can wear multiple hats and drive the transition from professional installation services to consumer-led installations.

The Manager will be responsible for developing innovative solutions for smart home products, including lights, locks, thermostats, home monitoring systems, video surveillance, doorbell cameras, and more. The ideal candidate will oversee every aspect of the sales process, from installation guidance to post-purchase support, while also creating written and video content to enhance the customer experience.

• Lead the effort to adapt and operationalize smart home products from professional installation to consumer-led installation.
• Develop solutions for smart home systems, including but not limited to lights, locks, thermostats, home monitoring, video surveillance, and doorbell cameras.
• Oversee sales strategies and guide customers through the installation process.
• Create and manage content (written and video) to support product education, installation guidance, and troubleshooting.
• Collaborate with cross-functional teams, including marketing, product development, legal, and customer support, to enhance the overall consumer experience.
• Monitor trends and advancements in smart home technology to ensure our product offerings remain cutting-edge and customer-centric.
• Drive customer feedback collection and use insights to improve product offerings and support materials.
• Initial project management for the start-up phase of the new product offering, and ongoing responsibility to expand the offering by leveraging hardware and software solutions throughout the enterprise.
• Work closely with the marketing leader to ensure the customer experience matches the brand promises and customer expectations.

• Proven experience in managing consumer-focused technology products, ideally within the smart home or IoT space.
• Strong project management skills with the ability to manage multiple tasks simultaneously.
• Exceptional communication skills, with experience creating engaging written and video content.
• Technical knowledge of smart home products, including installation and troubleshooting.
• Ability to work collaboratively with cross-functional teams and adapt to changing priorities.
• A customer-first mindset, focused on delivering excellent support and education to consumers.

WHY WORK FOR ALARM.COM?

• Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
• Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Focus on fun: Alarm.com places high value on our team culture. We even have a committee dedicated to hosting a stand-out holiday party, happy hours, and other fun corporate events.
• Alarm.com values working together and collaborating in person. Our employees work from the office 4 days a week.

COMPANY INFO

Alarm.com is the leading cloud-based platform for smart security and the Internet of Things. More than 7.6 million home and business owners depend on our solutions every day to make their properties safer, smarter, and more efficient. And every day, we're innovating new technologies in rapidly evolving spaces including AI, video analytics, facial recognition, machine learning, energy analytics, and more. We're seeking those who are passionate about creating change through technology and who want to make a lasting impact on the world around them.

For more information, please visit www.alarm.com.

COMPANY BENEFITS

Alarm.com offers competitive pay and benefits inclusive of subsidized medical plan options, an HSA with generous company contribution, a 401(k) with employer match, and paid holidays, wellness time, and vacation increasing with tenure. Paid maternity and bonding leave, company-paid disability and life insurance, FSAs, well-being resources and activities, and a casual dress work environment are also part of our outstanding total rewards package!

Alarm.com is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.

Notice To Third Party Agencies:
Alarm.com understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to [email protected].